• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: Before registering for any activities on our website, you must establish a Customer Account with an email address and password.

1) Click on the "Request Account" button.

2) Fill out the form for an account completely, including all required fields,(Age Category OR Birth date, Gender, Email Address, etc.) and click "submit".

* PLEASE NOTE: To create an account for a child you first need to create an account for an adult and add the child as a family member.

3) You will use your email address as your login, please remember your password. If you need to reset your password, click "Sign-in" and then click the "Forget Your Password?" link
Q: How many accounts should each family have?
A: We recommend that a primary user account is established for each family. Once this main account is created, other family members should be added to the primary user account.
Q: How do I add family members to my account?
A: You may add family members in the three following locations:

1) You may add a family member while submitting your primary account information, by clicking on the "Submit" and "Add Family Member" link.

2) You may add a family member under "My Account", this is done by clicking the link "Change Information About Family Members".

3) You may also add a family member during the enrollment process. This is done by clicking on the link "Add Family Member" which is located beside the Participant box.
Q: What should I do if I forget my password?
A: If you have forgotten your password, click "Sign-in" and than click the "Forget Your Password?" link

You will be requested to provide the email address you used to create your account. After providing your email address, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your temporary password.

If you are still experiencing difficulties contact the Community School were you are trying to register.

*Please DO NOT create another Customer Account.
Q: Can I view class offerings without registering?
A: You can always browse through the class offerings section without registering. Click the "View Class Offerings" link to browse classes.
Q: How do I register for a class?
A: Once your account has been established, registering for classes is simple:

1) Click the "View Class Offerings" link on the registration home page.

2) Make a class selection. Clicking the underlined name will show you a detailed class description.

3) Click the "Add to My Cart" button if you wish to register for the class.

4) Next, sign in to your online registration account by entering your email address and password. Proceed to checkout by clicking the "Continue" button.

*Please Note: If more than one family member will be attending the class, click on the button labeled, "Add Another One" (located under the Shopping Cart screen).

5) Confirm your class details.

6) Click "Continue" to proceed with payment. You will be taken to a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click "Continue." This system accepts Visa, MasterCard, Discover and American Express.


7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for a class that is full?
A: For certain classes you may be able to place yourself on a waiting list. You will be contacted in the event that a space opens for that class. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the "Remove" button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the class.
Q: How can I view a schedule of my family's upcoming scheduled classes?
A: The "My Account" link allows you to view a weekly schedule of your family's upcoming classes.

Sign into your account and click on the "My Account" link. Then click on the "Show Your Daily Schedule" link. Highlight the family members whose schedules you would like to view and click on the "top arrow" button to move each family member over to the Selected Family Members column. Click on "Search" to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the class for more information.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the "My Account" link (located at the top right-hand corner of your screen).

To view prior transactions, click on the "Get a List of Prior Transactions" link.

To view past receipts, click on the "Get a List of Prior Payments" link (click on the receipt number to view and print each individual receipt).