• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: Before using any of the services on our website, you must establish a Customer Account with a Login Name and Password.

This is how you create an online account:

1) Click on the Create Account button.

2) Fill out the form for New Account Request completely, including all required fields,(Birth date, Gender, Email Address, etc.) and click submit. Please submit your request only once.

*Please Note: If you are registering a child for an activity, please use your own information when filling out the online account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: Can I get a refund once I've registered into an activity, membership or facility?
A: A refund is given if the cancellation request is made at least five business days prior to the start of the activity, membership or facility reservation.

Fees are refunded by check regardless of payment type. Please allow 10-14 business days for the refund to be processed.
Q: Can I get into a facility early to set-up?
A: No. During the registration process you should indicate time needed for set-up and takedown.
Q: My facility reservation has been approved how do I pay?
A: You can pay online by going to your 'My Account' and clicking the pay on account/show account balance.
You may also pay anytime by coming into the Park Recreation office.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established (see next question).
Q: How do I add family members to my account?
A: You may add family members in the two following locations:

1) You may add a family member during the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant box.

2) You may add a family member under My Account, this is done by clicking the link Change Information About Family Members.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, click on the Forgotten link. You will be requested to provide the email address you used to create your account. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours at 457-8258 and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: Can I view Activities without registering?
A: You can always browse through the Activities without registering. Click View Activities button to look at all the Activities that are offered.
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click the View Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

3) Click the Add to My Cart button if you wish to register for the Activity.

4) Next, sign in to your online account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

5) Confirm your Activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation, please choose another Activity with registration space.
Q: What is a Processing Fee?
A: A Processing Fee is is a small charge associated with online transactions. This fee typical for sales processed via the Internet and is charged by our software provider. The charge is based on the transaction subtotal amount.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly or monthly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly or monthly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.

The system also offers icalendar export. icalendar can be imported into programs such as Outlook, Google, or Yahoo.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen and on the front page).

To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).