• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I register online for an activity?
A: Once your account has been established, registration for programs and activities is easy:

1) Click the "Register Now" button on the registration home page.

2) Select the activity that you would like to enroll in. Clicking the underlined activity name will show you a detailed activity description.

3) Click the "Add to My Cart" button if you wish to register for the activity.

4) Next, login to your online registration account by entering your login information and password. Proceed to checkout by clicking the "Continue" button. From this screen you may remove activities from your cart or view more activities and add them to your cart.

5) Confirm your activity name, date and time, enrollee and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: Can I view activities without registering?
A: You can always browse through the activities without registering. Click "View Activities" button and look at all the activities that are offered.
Q: What do I do if I forgot my password?
A: From the My Account program, enter your Login name. Then check the "Forgot your Password" box and click "Continue". You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact membership@westernreserverowing.com and a member of our staff will assist you.

*Please DO NOT create another customer account.
Q: What will happen if I try to register for an activity that is fully enrolled?
A: If the activity is fully enrolled, please contact us at membership@westernreserverowing.com to let us know of your interest in the activity and your availability. We will add your name to a waitlist and contact you if there are cancellations. In some (rare) instances, if there is sufficient interest, we may have the resources to open an additional session.
Q: Can I view my transaction history and print out my past receipts online?
A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) providing transaction history.
Q: Do I pay a convenience fee?
A: Yes, there is a small convenience fee typical of any internet sales. This fee is $1.25 per transaction. Additional processing fees (3.56%) are included in the price of the activity. These fees are non-refundable.