• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I begin the online registration process?
A: You must first establish an online account.
Q: How do I establish an online account?
A: Before registering for any programs or activities online, you must establish an online registration account and receive a Customer ID and Password.

This is how you create an online registration account:

1. Click on ?Request Account?
2. Enter applicable infomation

Please note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

- Name
- Residential address
- Contact information
- In case of emergency
- Personal information
- Security information

3. Click "Submit"

4. On the congratulation page click to "Continue"

5. To add ? children or a spouse Click on ?Change information about family member/friends?

6. Under add new family member or friend add the first name of spouse/child

7. Scroll to personal information
- Change role in family
- Gender
- Date of birth

8. Under Notes please enter any medical information we should know about

9. Click "Submit" when completed

10. Repeat step 5 as necessary

11. To enroll in activities ? Click on "Activities"

12. Click on the activity name or enter activity number

13. After locating correct activity ? Click on "Add to My Cart"

Add Activities as necessary
When completed ? "Click on Checkout"
Q: How do I register online for an activity?
A: Once your account has been established, registration for programs and activities is easy:

1) Click the "View Activities" button on the registration home page.

2) Select the activity that you would like to enroll in. Clicking the underlined activity name will show you a detailed activity description.

3) Click on the "Add to My Cart" button if you wish to register for the activity.

4) Next, login to your online Registration Account by entering your Customer ID and Password. Proceed to your Checkout Shopping Cart by clicking the Continue button. From this screen you empty or remove activities from your cart, view more activities and add them to your cart, or update your cart information.

5) Confirm your activity name, date and time, enrollee and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard and American Express.

Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: How many accounts should each family have?
A: We recommend that each family establish one account. Create the account in the name of a Head of Household and then add all family member names to the account after it is established (see next question).
Q: How do I add Family Members to My Account?
A: Go to Change Information About Family Members/Friends on your account page. You may add as many members into your account as necessary.
Q: Can I view activities without registering?
A: You can always browse through the activities without registering. Click "View Activities" button and look at all the activities that are offered.
Q: What do I do if I forgot my password?
A: From the My Account program, enter your Login name. Then check the "Forgot your Password?" box and click login. You will advance to the custom security question you created when establishing your account. Upon entering the correct answer a new password will be e-mailed to the address you orginally supplied when the account was set up.
Q: What will happen if I try to register for an activity that is fully enrolled?
A: Your name will be placed on a waiting list to be contacted in the event that a space in that class/activity opens up or additional classes are added.
Q: Can I view my transaction history and print out my past receipts online?
A: Yes. Once you are logged in click "My Account". This allows you to view a detailed list of your past transactions.
Q: How can I view a schedule of my family's upcoming scheduled activities?
A: Once you are logged in, click "My Account" feature. This allows you to view a weekly schedule of your family's upcoming scheduled activities.
Q: Do I pay a transaction fee?
A: Yes, there is a small nonrefundable transaction fee typical of any internet sales. The fee is a 5.95% of the total receipt amount for all credit card charges.