• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I establish an online account?
A: Click on the "Create an Account" button and follow the prompts.

If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
Q: How many accounts should each family have?
A: We recommend that each family establish one account. Create the account in the name of a head of household and then add all family member names to the account after it is established (see next question).
Q: How do I add family members to My Account?
A: You may add family members in the two following locations:

1) You may add a family members under "My Account", this is done by clicking the link "Change information about family members/friends".

2) You may also add family members during the enrollment process. This is done by clicking on the link "Add family member/friends" which is located beside the participant box.
Q: Can I view classes without registering?
A: You can always browse through the class listing without registering. A student is not considered registered until payment is made, so as long as you don't enter payment information, there is absolutely no obligation.
Q: What do I do if I forgot my password?
A: From the "Sign In" button on the home page, and click on the "Forget Your Password?" link. The system will then ask for the email address that you used to create your account. Once you enter the email address and click "Submit", an email will be sent to you with a new password. If you think you have set up an account, but the system tells you that it cannot find your email address, please contact us at (312)369-3100 or at sherwood@colum.edu.

*Please DO NOT create another customer account.
Q: What will happen if I try to register for a class that is fully enrolled?
A: Your name will be placed on a waiting list to be contacted in the event that a space in that class opens up or additional classes are added. If you do not want to be placed on the waiting list, click the "Remove" button that appears on the screen. If a space opens for the class, you will be contacted immediately. If we are unable to contact you, your space will be given to the next customer on the wait list.
Q: Can I view my transaction history and print out my past receipts online?
A: Yes. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and use the links to access your transaction history.
Q: How can I view a schedule of my family's upcoming scheduled classes?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled classes. Just login, click on the "My Account" button, and then click on "Show Your Daily Schedule". Select the family members whose schedules you would like to view and click "Search". A weekly schedule will display all of the classes your family members have been enrolled in and allow you to click on the class for more information.
Q: How do I register online for a class?
A: Once your account has been established, registration for classes is easy:

1) View our class listing by clicking the 'Classes' button.

2) Use the filters on the left side of the page to narrow down your choices, or type in the name of the class in the search field. You may also use the Advanced Search function to find exactly what you are looking for.

3) Select the class that you would like to enroll in. Clicking the underlined class name will show you a detailed class description or a list of class sections.

4) Click the "Add to Cart" button if you wish to register for the class.

5) Next, login to your online account (if you are not already logged in) by entering your login information and password. Proceed to checkout by clicking the "Continue" button. From this screen you may remove classes from your cart or view more classes and add them to your cart.

6) Confirm your class name, date and time, enrollee and price.

7) Click "Continue" to proceed with payment. You may be prompted that you are entering a secure site. Enter your credit card information on the payment information page. This system accepts Visa, Mastercard, Discover and American Express. To pay by cash or check, you must register in person at Sherwood.

*Please Note: The name and address must match those that are on file with your credit card company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

8) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records. A receipt will also be emailed to you.
Q: I'm a new student. How do I register for Individual Lessons?
A: New students interested in registering for individual lessons must first speak with the Student Services Manager at (312)369-3103, or at sherwood@colum.edu. New students may begin private study at any time throughout the year, regardless of the term schedule.

Once you contact Sherwood, a placement interview will be conducted, and a trial lesson will be arranged for you. The trial lesson is a single paid lesson that allows students to meet with a teacher first before committing to the full compliment of lessons.

Once the trial lesson is completed, and you have decided to register for lessons, you may go online to register.
Q: I am a continuing student. How do I register for Individual Lessons?
A: Continuing students must first speak with their current instructor to decide on a day, time, and lesson length. Once an agreement has been made with the instructor, you can then go online to register for lessons.

Students select the number of lessons and the lesson length online. Scheduling is done directly through your instructor.
Q: We are receiving a scholarship or financial aid through Sherwood. Can we register online?
A: Yes. Once you have received confirmation that your family is receiving financial aid or scholarship, you may register online. When you checkout, your financial aid or scholarship award should automatically be applied. If it does not, please contact us at (312)369-3100 or at sherwood@colum.edu.
Q: I am an employee of Columbia College Chicago. How can I receive the staff discount?
A: Your account must first be pre-approved to receive the employee discount. Once you have created your online account, contact Sherwood at (312)369-3100 or at sherwood@colum.edu to request that your account be flagged as an employee account. Once your account has been flagged, you will receive a coupon code (that is only applicable for your particular account) that will provide you with the discount.