• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I establish an online account?
A: Before registering for any programs online, you must establish an online account and create a Login Name and Password.

This is how you create an online account:

1) Click on the "Create Account" button.

2) Fill out the form for New Account Request completely, including all required fields and click submit. Please submit your request only once.

*Please Note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: How do I register online for an activity?
A: Once your account has been established, registration for activities is easy:

1) Click the "View Activities" button on the registration home page.

2) Select the activity that you would like to enroll in. Clicking the underlined program name will show you a detailed activity description.

3) Click the "Add to My Cart" button if you wish to register for the activity.

4) Next, login to your online account by entering your login information and password. Proceed to checkout by clicking the "Continue" button. From this screen you may remove activities from your cart or view more activities and add them to your cart.

5) Confirm your activity name, date and time, enrollee and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa and Mastercard.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What do I do if I forgot my password?
A: From the My Account program, enter your Login name. Then check the "Forgot your Password" box and click "Continue". You will advance to the custom security question you created when establishing your account. After answering this question correctly, an email will be sent to your account containing a temporary password. Use this password to log in to your account. Once you have logged in, you will be prompted to create a new password. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office at (619) 258-4100 ext. 222 during normal business hours and a member of our staff will assist you.

*Please DO NOT create another customer account.
Q: How many accounts should each family have?
A: We recommend that each family establish one account. Create the account in the name of a head of household and then add all family member names to the account after it is established (see next question).
Q: How do I add family members to My Account?
A: You may add family members in the three following locations:

1) You may add a family members under "My Account", this is done by clicking the link "Change information about family members".

2) You may also add family members during the enrollment process. This is done by clicking on the link "Add family member" which is located beside the participant box.

3) You may add a family member after you initial account request by clicking on "Save and add family member."
Q: How can I view a schedule of my family's upcoming scheduled activities?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Show Your Daily Schedule". Select the family members whose schedules you would like to view and click "Search". A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: Can I view my transaction history and print out my past receipts online?
A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) providing transaction history.
Q: Can I view activities without registering?
A: You can always browse through the activities without registering. Click "View Activities" button and look at all the programs that are offered.
Q: What will happen if I try to register for an activity that is fully enrolled?
A: Your name will be placed on a waiting list to be contacted in the event that a space in that class opens up or additional classes are added. If you do not want to be placed on the waiting list, click the "Remove" button that appears on the screen. If a space opens for the class, you will be contacted immediately. If we are unable to contact you within 24 hours, your space will be given to the next customer on the wait list.
Q: What is a convenience fee?
A: The convenience fee is a small fee typical of any internet sales. The fee is a percentage of the total receipt amount. This fee is non-refundable as it is a fee charged by our software provider.
Q: Can I get a refund for a class?
A: If you are unsatisfied with your experience or unable to attend an activity, you may receive a transfer, credit or refund by submitting a written request, in person, within the same session. Please list reason for request. A fee may apply. If an activity is cancelled, see next question.
Q: What if a class is cancelled?
A: If a course is cancelled due to lack of enrollment, registered class participants will be notified of an alternative class or program, if one is available. The Recreation Services Division reserves the right to cancel, combine classes, or change instructors as needed.