• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I request a Customer Login Name and Password for an online registration account?
A: Before registering for activities, you must establish an online registration account and receive your Customer Login name and Password. This is how you create an online registration account.

1. Click on the "My Account" button

2. Fill out the form for New Account Request completely, including birthdate and click submit. Please submit your request only once.

Important note about registering children: Use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
Q: How do I register online for an activity?
A: Registering for an Activity online is easy!

1. Click the "Register Now" button at the top of this page.

2. Select the activity that you would like to enroll into. Clicking on the underlined activity name will show you a detailed activity description.

NOTE: You may narrow your seach for activities by using any of the four drop-down search boxes at the top of the online registration page. They are: Location, Category, Sort By, and Select. Activities that are "grayed-out" on the screen are not currently available for registration.

3. Click on the "Add to My Cart" button if you wish to register for the activity.

4. Next, log into your online registration account by entering your Customer Login Name and Password. Proceed to your Checkout Shopping Cart by clicking the "Continue" button. From this screen you can remove activities from your cart, view more activities and add them to your cart, or update your cart information.

PLEASE NOTE: If the activity for which you are enrolling is full, you will be placed on a waiting list. Your shopping cart will indicate if you are on a wait list under the "Quantity" column. It will show a "0". Once everything is correct, click on the "Continue" button.

5. Confirm your activity name, date and time, enrollee and price then pay with a credit card. Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue".

PLEASE NOTE: The name and address must match those that are on file with your credit card company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

6. Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: How do I add Family Members to My Account?
A: You may add as many family members into your account as possible.

1. After you receive your initial Customer Login Name and Password, click on the "My Account" button.

2. Enter your Customer Login Name and Password to log in.

3. Select "Change Family Members."

4. Add the new family member information. Please include the correct date of birth for each person. This helps the online registration software determine eligibility for age-restricted activities.
Q: How can I view a schedule of my family's upcoming scheduled activities?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled activities. Just log in, click on the "My Account" button, and then click on "Family Schedule". A weekly schedule will display all of the activities your family has been enrolled into and allow you to click on the activity for more information such as the facility location where the activity is being held.
Q: Can I view activities without registering?
A: You can always browse through the activities without registering. Click the "Register Now" and look at all the activities that are offered.
Q: What do I do if I forgot my password?
A: Please email us at recreation@rci.rutgers.edu.
Q: What happens if a student misses a class?
A: Unfortunately, we cannot offer make up classes. We hold multiple classes on multiple days and have found it improbable to offer make up classes for individuals who miss a class.
Q: What happens if Rutgers cancels a class?
A: Whenever possible, we will try to offer a make up class for classes cancelled due to inclement weather. However, we are not always able to do this in all cases. When we can't offer a make up class, we would issue refunds for the cancelled class.