• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I begin the online registration process?
A: Before registering for programs and activities online, you must first establish an online registration account and receive a Customer Login and Password.
Q: How do I establish an online account?
A: To establish an online registration account and receive your Customer Login and Password, follow the steps below:

1) Click on the "My Account" button.

2) Click on the "Create New Account" button. Fill out the New Account Request form completely, including birth date, and click "Submit" (please submit your request only once).

Please Note: If you are registering a child for a program, class or activity, please use your own information when completing the New Account Request form, NOT the information of the child. Once you have established your online registration account, you will have the opportunity to add family members to that account.

3) You will automatically receive an e-mail after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the e-mail.
Q: What do I do if I forgot my password?
A: From the My Account page, enter your Customer Login name. Then check the "Forgot your Password" box and click continue. You will advance to the custom security question that you created when you established your account. If, after reviewing your custom security question, you do not recall your password or if your password is not valid, please call 480-358-3700 during our regular office hours (7 a.m. to 6 p.m., Monday through Thursday), and a member of our staff will assist you.
Q: Once I have established my account, how do I register online for an activity?
A: Once your account has been established and activated, registration for programs and activities is easy! Simply follow the steps below:

1) Click the "Register Now" button on the registration home page.

2) View detailed activity descriptions by clicking on the activity name. Select the activity that you would like to enroll in and click on the "Add to My Cart" button to register for the activity.

4) Next, log in to your online Registration Account by entering your Customer Login and Password. Proceed to your checkout shopping cart by clicking the "Continue" button. From this screen, you can empty or remove activities from your cart, view more activities and add them to your cart, or update your cart information.

Important: If more than one family member will be attending the activity, you must register each family member separately for each activity.

5) Confirm your activity name, date and time, participant name and fee.

6) Click "Continue" to proceed with payment. You will receive notification that you are entering a secure site; click "Yes" and enter your credit card information on the Payment Information page (this system only accepts Visa and MasterCard). Click the "Continue" button.

Please Note: The name and address must match the billing name and address on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: Can I view activities without registering?
A: You can always browse through the activities without registering. Click the "Register Now" button to view all the activities offered.
Q: What will happen if I try to register for an activity that is fully enrolled?
A: Your name will be placed on a waiting list to be contacted if a space in that class/activity becomes available or additional spaces are added. If you do not want to be placed on the waiting list, click the "remove" button that appears on the screen. If a space becomes available for the class, you will be contacted immediately. If we are unable to contact you within 24 hours, your space will be given to the next customer on the waiting list.
Q: How many family members can be added to my online account?
A: You may add as many members into your account as necessary. You can remove them from the account at any time.
Q: Should I create separate accounts for each family member?
A: We recommend that each family establish only one account. Create the account in the name of a Head of Account and then add all family member names to the account after it is established and activated.
Q: How can I view a schedule of my family's upcoming scheduled activities?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled activities. Simply log in, click on the "My Account" button, and then click on "Family Schedule". A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information, such as the facility location where the activity is being held.