• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I establish an online account?
A: Before registering for any programs or activities online, you must establish an online registration account and receive a Customer ID and Password. You will be prompted to set up an account during the registration process. Our online system is safe and secure.
Q: How do I register online for an activity?
A: After clicking on the "Register Online Now" button on our website, do the following:

1) Select the activity that you would like to enroll in from the list. Clicking the underlined activity link will show you a detailed activity description.

3) Click the "Add to My Cart" button if you wish to register for the activity.

4) Next, login to your online registration account by entering your login information and password OR create a new account. Proceed to checkout by clicking the "Continue" button. From this screen you may remove activities from your cart or view more activities and add them to your cart.

*Important: If more than one family member will be attending the activity, change the quantity registering for the activity and then click on the "Update Cart" button.

5) Confirm your activity name, date and time, enrollee and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: How many accounts should each family have?
A: We recommend that each family establish one account. Create the account in the name of a head of household and then add all family member names to the account after it is established (see next question).
Q: How do I add family members to My Account?
A: You may add family members in the two following locations:

1) You may add a family members under "My Account", this is done by clicking the link "Change information about family members/friends".

2) You may also add family members during the enrollment process. This is done by clicking on the link "Add family member/friends" which is located beside the participant box.
Q: Can I view activities without registering?
A: You can always browse through the activities without registering. Click on any activity link for a full description. Only click "Add to Cart" when you are ready to register.
Q: What do I do if I forgot my password?
A: Click on the "Forgot your Password?" link and click "Continue". You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office during normal business hours and a member of our staff will assist you.

*Please DO NOT create another customer account.
Q: What will happen if I try to register for an activity that is fully enrolled?
A: Your name will be placed on a waiting list to be contacted in the event that a space in that class/activity opens up or additional classes are added. If you do not want to be placed on the waiting list, click the "Remove" button that appears on the screen. If a space opens for the class, you will be contacted immediately. If we are unable to contact you, your space will be given to the next customer on the wait list.
Q: Can I view my transaction history and print out my past receipts online?
A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) providing transaction history.
Q: How can I view a schedule of my family's upcoming scheduled activities?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Show Your Daily Schedule". Select the family members whose schedules you would like to view and click "Search". A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: Do I pay a convenience fee?
A: Yes, there is a small convenience fee typical of any internet sales. The fee is currently $3 and will be added to your total amount during checkout.
Q: Do I have to register online in order to participate in a class or program?
A: No, you may call our office or mail in a registration form available on our website.
Q: Can I register online for private lessons?
A: Online registration is NOT available for private lessons. Please submit our online Private Lesson form or call our office to arrange for private lessons.
Q: Do you offer any discounts?
A: For Fall and Spring Classes, we offer a $5 family-member discount (when all family members are registered during the same transaction). Also, current GMU Faculty & Staff receive a $10 tuition discount on Fall and Spring Classes.

There are currently NO discounts for Private Lessons.
Q: Do you have any technology advisements?
A: YES, please be aware of the current advisements:

OPERA BROWSER USERS
Our system is currently NOT optimized for Opera. The list of activities will not show up in your window. We suggest using Firefox or Internet Explorer when registering.

iPAD USERS
Be sure that "two-finger scrolling" is enabled on your device. Use "two-finger scrolling" to view, scroll, and activate authorization checkboxes.

Please be assured that our online registration administrators are continually working to improve your online experience.
Q: Can I still enroll after online registration has closed?
A: YES, you can still enroll, provided that space is still available for the activity. Please call our office during regular business hours to check space availability and to enroll over the phone.