• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I establish an online account?
A: Before using online services, you must establish an online account and create a login and password.

This is how you create an online registration account:

1) Click on the "My Account" or "Request Account" button.

2) Fill out the form for New Account Request completely, including all the required information and click submit. Please submit your request only once.

*Please Note: If you are registering a child for a activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3)You will automatically receive an email after your account has been approved. This may take up to 24 hours excluding weekends. Once your account is approved an email will be sent requiring validation.
Q: How do I register online for an activity?
A: Once your account has been established and validated, registration for activities is easy:

1) Click the "View Activities" button on the registration home page.

2) Select the activity that you would like to enroll in. Clicking the underlined activity name will show you a detailed activity description.

3) Click the "Add to My Cart" button if you wish to register for the activity.

4) Next, login to your online registration account by entering your login information and password. Proceed to checkout by clicking the "Continue" button. From this screen you may remove activities from your cart or view more activities and add them to your cart.

*Important: If more than one family member will be attending the activity, change the quantity registering for the activity and then click on the "Update Cart" button.

5) Confirm your activity name, date and time, enrollee and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: How many accounts should each family have?
A: We recommend that each family establish one account. Create the account in the name of a head of household and then add all family member names to the account after it is established (see next question).
Q: How do I add family members to My Account?
A: You may add family members in the two following locations:

1) You may add family members under "My Account", this is done by clicking the link "Change information about family members/friends".

2) You may also add family members during the enrollment process. This is done by clicking on the link "Add family member/friends" which is located beside the participant box.
Q: Can I view activities without registering?
A: You can always browse through the activities without registering. Click "View Activities" button and look at all the activities that are offered.
Q: What do I do if I forgot my password?
A: From the "My Account" program, enter your Login name. Then check the "Forgot your Password" box and click "Continue". You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact us at 608-348-9741 ext. 238 between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday or visit our office at 75 N. Bonson Street for more information.

*Please DO NOT create another customer account.
Q: What will happen if I try to register for an activity that is fully enrolled?
A: Your name will be placed on a waiting list to be contacted in the event that a space in that class/activity opens up or additional classes are added. If you do not want to be placed on the waiting list, click the "Remove" button that appears on the screen. If a space opens for the class, you will be contacted immediately. If we are unable to contact you within 48 hours, your space will be given to the next customer on the wait list.
Q: Can I view my transaction history and print out my past receipts online?
A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) providing transaction history.
Q: How can I view a schedule of my family's upcoming scheduled activities?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Show Your Daily Schedule". Select the family members whose schedules you would like to view and click "Search". A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: How do I receive my swim pass after I purchase it online?
A: Prior to June 6, 2009 your passes will be available for pick up at the Parks and Recreation office at 75 N. Bonson Street between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday. After June 5, 2009 swim passes will be available for pick up at the Platteville Family Aquatic Center at 1155 S. 4th Street.
Q: How can I view my teams upcoming schedule?
A: You may view by clicking on "leagues" link located at the top of your screen. From here click on the league that your team is enrolled and click on the schedule option.
Q: What is a convenience fee?
A: It is a small fee charged by our software provider for the use of online services. It is a small percentage of the fee that is typical of any internet sales. This fee allows you the privilege of enrolling online and also gives you the benefit of priority registration.
Q: How much is the convenience fee?
A: Receipt Amounts = Convenience Fee
$0-150 = 6.5% + $0.50
$150-500 = 3.5% + $5.00
$500 and above = 2.5% + $10.00