• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: Can I view workshops and trainings without registering?
A: You can always browse through our workshops and trainings without registering. Click View Workshops button and look at all the workshops and trainings that are offered.
Q: How do I establish an online account?
A: Before registering for any workshops or trainings online, you must establish an online registration account.

This is how you create an online registration account:

1) Click on the Create Account button.

2) Fill out the form for New Account Request completely, including all required fields,(Birth date/Age Category, Gender, Email Address, etc.) and click submit. Please submit your request only once.

3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: How do I register online for a workshop or training?
A: Once your account has been established, registration for workshops and trainings is easy:

1) Click the View Workshop button on the registration home page.

2) Select the workshop that you would like to enroll into. Clicking the underlined name will show you a detailed description.

3) Click the Add to My Cart button if you wish to register for the workshop.

4) Next, sign in to your online registration account by entering your e-mail address and password. Proceed to checkout by clicking the Continue button. From this screen you may remove workshops from your cart or view more workshops and add them to your cart.

5) Confirm your workshop name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for a workshop that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that workshop or additional workshops are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the workshop It is recommended for guaranteed participation, please choose another workshop with registration space.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forgotten Link. You will then have to enter your email address that is listed for your account. Once this is complete you will be sent an auto-generated password, which you will use the next time you log-in. Once you have entered the auto-generated password, you will be prompted to enter a new password of your choice

If you have any problems, please contact our office during normal business hours and a member of our staff will assist you at 412-624-6902 or drn8@pitt.edu.

*Please DO NOT create another Customer Account.
Q: What do I do if I need to cancel my registration?
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Q: What is your refund policy?
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Q: What is an online service fee?
A: An online service fee is is a small charge associated with online transactions. This fee typical of any internet sales and is charged by our software provider. The charge is based on the transaction subtotal amount.
Q: What is a special training package?
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Q: Can you provide accommodations for disabilities or other special needs?
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Q: Where do I park?
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Q: Where are you located?
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Q: Where can I find lodging as an out-of-town visitor?
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Q: How do I indicate my professional credentials for continuing education hours?
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Q: How can I view a schedule of my upcoming workshops?
A: The My Account feature allows you to view a weekly or monthly schedule of your upcoming workshops.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Click on Search to proceed. A weekly or monthly schedule will display all of the workshops you have been enrolled in and allow you to click on the workshop for more information.
Q: Can I view my transaction history and print out my past receipts online?
A: You can view your transaction history and print your receipts online, once your online account has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen or on the Front Page).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link, (click on the receipt number to view and print each individual receipt).
Q: What do I do if I lost or misplaced my verification of attendance/certificate of completion?
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