• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I establish an online account?
A: For all current students and OPERS Membership Card holder an online account already exist.

* Click on my account on the front page
* Then click on the forgot password link
* You will be prompted to enter in your email address.
* An auto password will be sent to your email account on record (UCSC email for students).

For all others please visit our Administrative Office to purchase your membership and sign-up for your on-line account.

Our hours are Monday - Friday, 9am - 5pm. Please bring a photo ID and a form of payment. We accept cash, check and credit cards (Visa, MasterCard, Discover and American Express).
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forgot your Password box and click Continue. Once receiving your new Password and you sign in, you will be prompted to change your password.


*Please DO NOT create another Customer Account.
Q: Can I view activities without registering?
A: You can always browse through the activities without registering. Click View Activities button and look at all the activities that are offered.
Q: How do I register online for an activity?
A: Once your account has been established, registration for activities is easy:

1) Click the View Activities button on the registration home page.

2) Select the activity that you would like to enroll into. Clicking the underlined name will show you a detailed activity description.

3) Click the Add to My Cart button if you wish to register for the activity.

4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove activities from your cart or view more activities and add them to your cart.

5) Confirm your activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for an activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that activity or additional activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the activity. It is recommended for guaranteed participation, please choose another activity with registration space.
Q: What is a convenience fee?
A: A Convenience Fee is is a small charge associated with online transactions. This fee typical of any internet sales and is charged by our software provider. The charge is based on the transaction subtotal amount.
Q: Questions about membership cards:
A: Please check our Membership FAQ page for more information at: http://opers.ucsc.edu/Memberships/MembershipCards.html
Q: Can I view my transaction history and print out my past receipts online?
A: You can view your transaction history and print your receipts online, once your online account has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link, (click on the receipt number to view and print each individual receipt).
Q: What are Intramural Sports?
A: Intramural sports or intramurals are recreational sports organized within a set geographic area. The term derives from the Latin words intra murals meaning within walls. Intramurals at UCSC are for the campus population and are designed to be fun and enjoyable sporting experiences. Most of the Intramural activities here at UCSC are Sport Leagues. The leagues are broken down in to Open (no gender restrictions) and Coed.
Q: What Intramural Sports are offered?
A: UCSC Intramurals offers the following sports in the following leagues: ?A? Basketball, ?B? Basketball, Coed Basketball, Coed Futsal Soccer, Coed Dodgeball, Coed ?A? Volleyball, Coed ?B? Volleyball, Coed Innertube Water Polo, Coed Outdoor Soccer, Coed Softball, Flag Football, Ultimate. We also offer some special events such as the Cardiac Pacer 5 Mile Run.
Q: How can I participate in Intramurals?
A: To participate in UCSC Intramural Sports you must be a currently enrolled student, current faculty/staff or have a current OPERS Wellness Card. The Intramural Program only formally recognizes organized teams that have paid their registrations fees. The preferred method of participating is to organize a team yourself. You can reference the rules of play on this website to determine the number of players required to field a team. We also keep a list of ?Free Agents? in case you need to add players. The other option is to get a team that is being organized. Often times there are teams organized by the colleges or by programs. Check with your college office or your program to see if they have a team.
Q: How can I view a schedule of my upcoming scheduled activities or reservations?
A: The My Account feature allows you to view a weekly schedule of your upcoming activities.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. A weekly schedule will display all of your activities and reservations. Click on the activity or reservation for more information.
Q: Who can participate in Intramurals?
A: UCSC Intramural Sports is open to all currently enrolled students, faculty/staff and current OPERS Wellness Card holders.
Q: How do I register a team for Intramurals?
A: To register a team for Intramural Sports follow the instructions on the home page. You will need to create an account and you will also need a credit card to pay the league fee. You can reference the league fees on the specific sports on the registration page. The cost of leagues varies from $20 (Ultimate) to $50 (self officiated sports) and $60 (officiated sports). You will also need to have your team fill out and submit a roster/waiver form at your first game.
Q: What if I don't have a team and can I play as an individual?
A: If you do not have a team to play on you are considered a "Free Agent". We keep a listing of players who are Free Agents at the IM Office at the East Field House. You can put your name on that list and indicate the sport and days and times you are interested in playing. Keep in mind that this is an informal method of getting on to a team. The IM Program bears no responsibility on placing you on to a team. On occasion a team will need some extra players and they will reference this list.
Q: Where do I get my Intramural Schedule?
A: You can reference your schedule of games on this website through your account if you are the team captain. All team members can view their teams game schedule on the Intramural website by clicking on League Schedules. Once you click on that link scroll down to your sport and the division you signed up for. We also keep schedules posted outside the Intramural Office at the East Fieldhouse as well as in the gymnasiums for sports that are contested there.
Q: Who can help me if I have any questions about Intramural?s?
A: The Intramural Sports Staff is happy to assist you with any questions you may have. You can email info@ucscintramurals.com or call the main office at 831-459-4220. The general office hours are from Monday through Friday from 12pm ? 4pm.
Q: What if my team can't make the scheduled game time?
A: If you realize that you cannot make a game time that you are scheduled for the Intramural Staff will attempt to accommodate your change in schedule. Keep in mind that we need to have at least one week?s notice to do so. We also cannot guarantee that a change can be made.
Q: How/when/where can I add/delete players?
A: Each team is required to complete/sign a liability release waiver/roster. Captain?s can have access to rosters at their game or may stop by the Intramural Office. Captain?s and team members may add/delete players from this roster at anytime during the regular season by writing in new team members or crossing off players who are no longer on the team. Once playoff starts all rosters are locked and no additional changes may be made.
Q: How do we know if a game has been canceled or moved?
A: The Team Captain will receive an email notification that a game has been cancelled or moved. Make sure that the team contact (Captain) has submitted the correct email address to the IM Program. We will also indicate rain out cancellations on the home page of our website.
Q: Who can I talk to about Intramural Staff issues?
A: You can indicate a problem or concern directly with the IM Professional Staff by requesting face-to-face meeting. The best way in general of communicating with the Professional Staff is via email to info@ucscintramurals.com
Q: Who can I talk to about creating a new sport league?
A: You can email the Intramural Program at info@ucscintramurals.com and send a general proposal as to what you would like to see as a new Sport League. Keep in mind that the UCSC Intramural Program does not have a lot of resources so we may not be able to accommodate your request. However, we will give every consideration in the hopes that it can be presented as an IM activity.
Q: I want to put a team together but I don't have enough people to start a team ? where can I find individuals to join my team?
A: Intramurals keeps a "Free Agent" list of individuals who want to be placed on a team. You can reference that listing by visiting the Intramural Sports Office, upstairs at the Main OPERS Building at the East Field House.
Q: How do I protest my game?
A: Before an Intramural game comes to the point that a protest is needed please call time out and report the situation to the Intramural Official and League Coordinator. If the situation is not resolved indicate to the IM Official and League Coordinator that the game can continue but under protest. After the game has concluded and if there is still a need to protest; the Team Captain must submit a written narrative of the issues which lead to why the contested game was played under protest. This must be presented within 24 hours of the protested game. Keep in mind that official?s judgment calls are not a valid reason to protest a game.
Q: I am interested in becoming an official. What should I do?
A: Intramurals has a number of Work Study positions for game officials. The sports that are officiated are: Basketball, Soccer (indoor and outdoor), Flag Football, Softball, Dodgeball and Water Polo. We also have job openings for scorekeepers for Basketball and Volleyball. To apply for the IM Official position, visit the UCSC Career Center website at: http://www.careercenter.ucsc.edu/ers/erspub/main.cfm
Apply for the IM Official Position by typing in ER number 0201. Fill out the on-line form and submit it. After that you should email the IM Assistant Supervisor Kathryn Hutchings at khutch@ucsc.edu and see if there is a job opening. If there is you will need to schedule and appointment with her to discuss your suitability for the position.
Q: What happens if I don't go to the captains meeting?
A: All teams are required to have a representative in attendance at the captains meeting. If the captain is unable to attend, there must be another player from that team in attendance to receive the necessary information. This representative is then responsible for notifying the team of any changes in rules, policies or procedures for the specific sport. If a representative is not present, the team will either be replaced by a team from the wait list or dropped from the league.
Q: How many Intramural Teams can I play on?
A: The Intramural Program does not restrict individuals from participating on multiple teams in multiple leagues during the regular season as long as the members participating on multiple teams do not represent over 50% of a different team. At the end of the regular season rosters become locked and participants are limited to one team per sport league. If players are found on multiple teams during playoffs if may result in the playoff team being removed from playoffs.
Q: What is the difference between the A League, B League, Coed and Open Leagues?
A: A Leagues are the most competitive leagues. B Leagues are recreational leagues. Coed leagues are leagues played with both men and women playing. Open leagues are not restricted by gender.
Q: When do I have to submit my final roster?
A: The final roster is due with all of the team member?s names, contact information, and signatures by the end of the regular season. Rosters are to be submitted at the beginning of the first game. Members on the roster may be added or removed until the end of the regular season. Once playoffs begin, rosters are locked.
Q: How will I know if my team has qualified for the playoffs?
A: Once the regular season is over all Team Captains? will be sent an email that playoff brackets have been posted. It will be the responsibility of the Team Captain to view the playoff schedule and relay the information back to their team.
Q: What happens if someone on my team is ejected?
A: If someone is ejected from an Intramural Game they are suspended from participation in the program until an investigation is completed by the Intramural Staff. In order to complete the investigation the Intramural Staff will meet with all parties involved, including both teams and the Intramural Officials. The conclusion of the investigation will determine whether or not individuals may continue to participate in the Intramural Program or if sanctions are warranted.
Q: How do we become eligible for playoffs?
A: Teams? become eligible for playoffs by not forfeiting more than twice and by finishing at the top of your divisions league. Typically, the Intramural Program takes the top two or three teams from each division to their league playoffs. Depending on the number of divisions within a league determines whether two or three teams are taken to playoffs.
Q: How much is it to play an Intramural Sport?
A: The cost to enter a team into an Intramural league varies from $20 (Ultimate) to $50 (self officiated sports) and $60 (officiated sports).
Q: What playing format do the leagues follow?
A: Typically, the Intramural Program conducts a single round robin regular season followed by top teams qualifying for a single elimination playoff tournament. This varies with the number of teams in the league and the time available to complete the number of games necessary to complete a full round robin.
Q: Can I sign up for more than one Intramural Team within the same league?
A: No. You are allowed to sign up multiple teams in different sports but not within the same division. Example: You cannot have two A League Basketball Teams but you may have one A League Basketball Team and one B League Basketball Team.