• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: Resident or Non-Resident?
A: A resident for registration and facility rental purposes, is anyone who lives within the corporate boundaries of the City of Onalaska. Due to the fact that the boundaries of the City of Onalaska and the School District are different, any person residing outside the City boundaries will be considered a non-resident and will be assessed a fee accordingly.
Q: Do I pay an online convenience fee?
A: Yes, there is a non-refundable convenience fee typical of any internet sales, which is collected by Active.Com. Our average customer pays approximately $2. Each online registrant will pay the event registration fee charged by Agency plus a Service Charge equal to 6.5% of the registration fee plus $.50, with a minimum Service Charge of $2.00. If the registration fee is between $150 - $500, the Service Charge will be 3.5% plus $5.00, and for fees above $500, the Service Charge will be 2.5% plus $10.00.
Q: How do I request a Customer Logon Name and Password for an online registration account?
A: Before registering for activities, you must establish an online registration account and receive your Customer Logon Name and Password. This is how you create an online registration account:

1) Click on the "My Account" button.

2) Fill out the form for New Account Request completely, including birthdate and click submit. Please submit your request only once.

Important note about registering children: Use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
Q: How do I register online for an activity?
A: Registering for an Activity online is easy!

1) Click the "Register Now" button at the top of this page.

2) Select the activity that you would like to enroll into. Clicking on the underlined activity name will show you a detailed activity description.

Note: You may narrow your search for activities by using any of the four drop-down search boxes at the top of the online registration page. They are: Location, Category, Sort By, and Select. Activities that are "grayed-out" on the screen are not currently available for registration.

3) Click on the "Add to My Cart" button if your wish to register for the activity.

4) Next, log into your online registration account by entering your Customer Logon Name and Password. Proceed to your Checkout Shopping Cart by clicking the "Continue" button. From this screen you can remove activities from your cart, view more activities and add them to your cart, or update your cart information.

Please Note: If the activity for which you are enrolling is full, you will be placed on a waiting list. Your shopping cart will indicate if you are on a wait list under the "Quantity" column. It will show a "0". Once everything is correct, click on the "Continue" button.

5) Confirm your activity name, date and time, enrollee and price then pay with a credit card. Click "continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "continue".

Please Note: The name and address must match those that are on file with your credit card company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

6) Print your receipt for the online registration: Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: Can I view activities without registering?
A: Yes, and is encouraged to check availability of classes, even if you do not register online. Example: Check to see if a swimming lesson class is full or not. Click "Register Now" button and look at all the activities that are offered.
Q: How do I update My Account if I already have an Internet Account?
A: If you already have an Internet account, you can update your personal information at any time by returning to the "My Account" section. Enter your Customer Logon Name and Password to gain access to your account information and update any information that has changed since the creation of your online registration account.
Q: How can I view a schedule of my family's upcoming scheduled activities?
A: The My Account feature allows you to view a weekly schedule of your family?s upcoming scheduled activities. Just login, click on the My Account button, and then click on Family Schedule. A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information, such as the facility location where the activity is being held.
Q: Can I view my transaction history and print out my past receipts online?
A: Yes! The "My Account" feature allows you to view a detailed list of your past transactions with Parks, Recreation & Forestry. Just log in, click the "My Account" button, and select "Account Detail" to view a list of your past transactions. Then click the "Receipt Number" of the transaction to view the receipt and/or print it out for your records.
Q: What do I do if I forgot my password?
A: Please contact the Onalaska Park and Recreation Department at 608-781-9560.