• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: Before registering for any activities on our website, you must establish a Customer Account with a Login Name (email) and Password.

This is how you create an online registration account:

1) Click on the "Sign In/Up" button.

2) Click the blue highlighted "Join" at the bottom of the sign in page.

3) Please input all requested information to create a new account.

*Please Note: If you are registering a child for an activity, please use your own information when creating your account. Please DO NOT create the account with the information of the child. Once you have an online registration account, you will have the opportunity to add family members.

4) You will automatically receive an email after creating your account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established (see next question).
Q: How do I add family members to my account?
A: You may add family members in the three following locations:

1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.

2) You may add a family member under My Account, this is done by locating the family heading and scrolling down to manage family member, click add family member.

3) You may also add family member during the enrollment process. This is done by clicking on the link Add Family Member which is located at the bottom of the participant box.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you will be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: Can I view Activities without registering?
A: You can always browse through the Activities without registering. Click View Activities button and look at all the Activities that are offered.
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Sign into your online registration account by entering your Login Name information And Password.
2) Click the View Activities button on the registration home page.

3) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

4) Click the ENROLL NOW button if you wish to register for the Activity.

5) Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart by selecting the trash can or view more Activities by clicking again on the Activities button and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Register Another Participant listed under the "SAVE" button on the fee summary screen.

6) Confirm your Activity name, date and time, enrollee and price.

7) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

8) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What does it mean to be in "Queue?"
A: During times of high volume registrations, or rush periods, customers may see that their registration has been put in a queue. This is to prevent the crashing of sites during unusually high traffic times. In these situations, the customer may have to wait several minutes for their transaction to be processed officially. The order of which the transactions are processed is not changed so customers are still enrolled in their activities in the proper order.

For Example: If a customer has to wait 5 minutes for the system to process the transaction they may end up in a waiting list instead of enrolled in the activity. The 5 minutes is not why they were placed on the waiting list, this would have happen anyway because the system has processed the transactions in the order they were done online.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation, please choose another Activity with registration space.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Under the family names, click "View family members schedule."
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, located the payment and order management section.

To view prior transactions, you may click on the Transaction and payment history.

To view past receipts, find the activity and click on the number under the heading (ie. No. xxxxxx.xxx) to view the associated receipt.
Q: How do I withdraw from an activity online?
A: You can withdraw from an activity online if it is more than 2 weeks before the activity. If the activity is within 2 weeks, you will need to call our customer service desk at 360-753-8380 or visit us at 222 Columbia Street NW, Olympia.
Instructions to withdraw:
1) Go to "My Account"
2) Under the Account Options Section, click on "Transaction and Payment History."
3) Click "Search Criteria."
4) Choose a date range for when the registration(s) initially took place (make it broad if you're not sure exactly when).
5) Uncheck everything except "Registrations" and click "Apply."
6) Click "withdraw" or "transfer" and follow online instructions from there.