• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I reserve a room/facility?
A: We do not currently allow online facility rentals. Please call us at 865-425-3450 and/or visit us at the Oak Ridge Civic Center at 1403 Oak Ridge Turnpike, Oak Ridge, TN 37830.
Q: How do I verify my account?
A: Once you set up an account, a verification e-mail will be sent to the e-mail account provided. Please follow the directions in the e-mail in order to verify your account.
Q: Can I pay with a check online?
A: Currently we do not offer payment by check online. Debit or Credit card are currently the only options for online registration.
Q: Why is there a "Processing Fee"?
A: All Processing Fees are paid directly to the ActiveNet Service provider. These fees help offset the cost of the online registration website and the ability to take Credit Card Payments.
Q: How do I assign a specific participant to an activity?
A: -After selecting an activity and selecting "Add to my Cart" you will be directed to the "Participant Information" page. Select the name of the participant from the drop down list and follow the directions on the screen. If the correct name does not appear on the list, please click on the link "Add Family Member / Friend" and fill in the appropriate information.

-In "My Cart" you may edit participant information attached to a specific sub-activity by selecting the "Edit" button and following the directions described above.
Q: How do I add multiple participants and/or activities to "My Cart" before checkout?
A: -To add a participant to the same activity select the "add another one" button located next to the activity information on the "Shopping Cart" page. Choose the name of the second participant from the drop down menu and "Continue".
- To add another activity/sub-activity to the "Shopping Cart," please select the link at the bottom left of the page that prompts you to "Enroll in Sub-Activities."