• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I establish an online account?
A: Before registering for any activities online, you must establish an online registration account and receive a Login Name and Password.

Please contact the Academy of Music office at 651.631.5108 to have an account created.
Q: How many accounts should each family have?
A: Each family should have one account, and each family member is listed under that one account.

We start each account with information for a parent/guardian and then add the children to the same account.
Q: How do I add family members to my account?
A: You may add family members in the following two ways:

1) Login and go to "My Account." Click the option "Change information about Family/Friends." Next click "Add New Family Member;" this is below your list of current family members.

2) You may also add a family member during the enrollment process. This is done by clicking on the "Add Family Member" link on the screen asking you to Select a Family Member.
Q: What should I do if I forget my password?
A: Please contact the Academy of Music office at 651.631.5108 during business hours if you forget your password.

*Please DO NOT attempt to create another Customer Account.
Q: Can I view activities without registering?
A: You can always browse through the activities without registering. You do not need an account to browse through the activities.
Q: How do I register online for an activity?
A: Once your account has been created, registration for activities is easy:

1) Search activities by instrument, group, or ensemble name. Pressing the hyperlinked activity name will give you some of the activity details.

2) Either click "add to cart" from the right beside the activity you would like or press "more" from the right to find the correct activity before pressing "add to cart."

For private lessons, you will need to choose the activity with the correct instructor level in the "Instructor Level" column and semester in the "when" column. Next, you will need to choose the correct lesson length and number of lessons. Both of these details are in the activity "name." Choose names with "prorated" to be able to choose the number of lessons; names without "prorated" are for specific packages of lessons. See the description in the "Date Information" of the activity for clarification.

3) Next, sign in to your account by entering your Login Name and Password.

Select the participant for the activity and press "continue."

Choose the correct instructor, number of lessons, and duration of lesson; then click "submit." After that, press "continue."

Enter the day and time of the lesson as longer as you have already made arrangements with the instructor. Check the box that indicates the lesson day and time have been confirmed with your instructor. If you have a discount code, enter it here. Check all of your participant information on this page before pressing "continue."

*Please Note: If more than one family member will be attending the same activity, click "Add Another Participant" on the "Review Items" screen. If you would like to register another student for a different activity, press "add activity" from the button of the screen.

4) Click "Proceed to Checkout." Please read any waivers and press check the checkbox for the waiver statement; then press "next."

5) Enter your credit card information on the secure Payment Information Page. Click "Pay and Finish." The system accepts Visa, MasterCard, Discover, and American Express.

*Please Note: The name and address must match those that are on file with your credit card company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for an activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that activity or additional activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the activity.
Q: What is a convenience fee?
A: A Convenience Fee is is a small charge associated with online transactions. This fee is typical of any internet sale and is charged by our software provider. The charge is based on the transaction subtotal amount.
Q: Can I view my transaction history and print out my past receipts online?
A: If you have an online account, you can view your transaction history online and print your receipts. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link, (click on the receipt number to view and print each individual receipt).