• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: Before registering for any activities on our website, you must establish a Customer Account with a Login Name and Password.

This is how you create an online registration account:

1) Click on the Create Account button.

2) Fill out the form for New Account Request completely, including all required fields,(Birth date, Gender, Email Address, etc.) and click submit. Please submit your request only once.

*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: What are my options for registering for a program/activity or reserving a ramada?
A: All registrations and reservations can be done online at:


At our main office located at 3500 W. River Road, Tucson, AZ 85741
Q: What are the prices for reserving a ramada or a field?
A: Ramada rentals are $25 per day. (No transfers or refunds allowed)

For Field reservations please contact our Field Coordinator at (520) 724-5196. Prices vary based on Youth/Adult reservations and night time use includes an additional $9.00 per hour for lights.
Q: How do I complete a ramada reservation?
A: You will first want to create an account or login, if you have already created one. (If you are unsure how to create a new account, please refer back to our FAQ's.) Once logged in, please follow the steps below.
-Click on "Reserve Facilities".
-Click on "Reserve a Ramada"
-Choose the park where your ramada is located.
Choose the start date and end date of your reservation. Choose the start time and duration of your reservation. Enter number of guest attendants. (Note: # of guests may affect search criteria.) Click Check Availability.
-Review selected information and pricing information. Press CONTINUE.
-Answer any and all questions fully. Press CONTINUE.
-Review selected information and pricing information. If correct, press CONTINUE.
-Enter credit card information and press CONTINUE.

You will be shown a confirmation permit with the status PENDING. Once your reservation request has been approved, you will receive the APPROVED permit via email. We require that you print out your approved permit and have it on hand at your reservation.
Q: Can I have a jumping castle with my reservation?
A: Yes! However we require that you use one of our approved vendors. Please visit www.pima.gov/nrpr for a list of approved vendors. (No jumping castle's are permitted at Children's Memorial Park) Click on Things to Do tab and then on Ramada Reservations Link. Also, the jumping castle must be weighed down rather than staked down. We also require that the jumping castle be run off a generator.
Q: I need information on obtaining a Beer Permit.
A: Pima County does not allow consumption of spirituous liquor in county parks.
Q: What is the refund policy for programs/activities?
A: Refund requests must be made prior to the start date of the activity. An administrative fee of $10.00 will be applied to all refunds or cancellations.
Q: What is the policy regarding dogs in the parks?
A: They must be on a leash at all times unless they are in a designated dog park. You must also clean up after them. We have mutt mitts available for you to use.
Q: When does the pool open and what are the hours?
A: Each year, the pools open the Saturday before Memorial Day. For dates and time please visit www.pima.gov/nrpr click on Pools and Splash Pads link.
Q: How do I register for a class?
A: A: You will first want to create an account or login, if you have already created one. (If you are unsure how to create a new account, please refer back to our FAQ's.) Once logged in, please follow the steps below.
-Enroll in activities
1) Follow steps in "Search for or add customers"
2) In the Detail tab of the Customer Account
dashboard, click New Activity Enrollment
3) Enter the activity search criteria and click
Tip: If the activity can't be found, try
lessening the search criteria
4) Click the name of the activity to be enrolled in
5) Review fees, check waivers, and answer
questions if applicable
6) Click Enroll
7) To pay for the current transaction, proceed to
step 13; to perform further enrollments, proceed
to step 8
8) Click Registration>Enroll
9) Select, or search for and select an activity
10) Select, search for and select, or add a new
customer as an enrollee
11) Review fees, check waivers, and answer
questions if applicable
12) Click Enroll
*Repeat steps 8-12 as necessary
13) Click Pay
14) Select, search for, or add a customer for the
15) Click the $ next to the desired payment type
16) Click Pay and Finish
Q: What is the policy for transferring my registration?
A: There is a $5 transfer fee to transfer your registration.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established (see next question).
Q: How do I add family members to my account?
A: You may add family members in the three following locations:

1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.

2) You may add a family member under My Account, this is done by clicking the link Change Information About Family Members.

3) You may also add family member during the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant box.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you will be asked to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: Can I view Activities without registering?
A: You can always browse through the Activities without registering. Click View Activities button and look at all the Activities that are offered.
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click the View Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

3) Click the Add to My Cart button if you wish to register for the Activity.

4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your Activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation, please choose another Activity with registration space.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).