• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I create an online account?
A: Before registering for any classes online, you must create a password-protected online registration account.

This is how you create an online registration account:

1) Click on the Create Account button.

2) Fill out the form for New Account Request completely with your (the parent's) information. Parents are the primary account contacts, so we need your information first. Please include all required fields,(Birth date, Gender, Email Address, etc.) and click submit. Please submit your request only once.

3) Once your information is entered, click "Submit and Add Family Member" at the bottom of the page.

4) Enter your child's information. Be sure to change the "Role in Family" to Child/Dependent.

5) If you are entering more than one child, or wish to add an additional parent or guardian, click "Submit and Add Family Member." Repeat as necessary.

6) When finished adding family members, click "Submit." This will take you to your account page. From here, you can click "Classes" at the top of the page to see available classes. You can also change information about family members if needed.

For help, please email education@nashvillechildrenstheatre.org.
Q: How many accounts should each family have?
A: We recommend that each family create only one account. Create the account in the name of a parent and then add all family member names to the household account (see "How do I create an online account?").
Q: How do I add family members to my account?
A: You may add family members in the three following locations:

1) You may add a family member while creating you account, after entering parent information, by clicking on the Submit and Add Family Member link.

2) You may add a family member under My Account. This is done by clicking the link "Change Information About Family Members."

3) You may also add family member during the enrollment process. This is done by clicking on the link "Add Family Member" which is located beside the Participant box.
Q: What should I do if I forget my password?
A: *Please DO NOT create another Customer Account.

When you are prompted to sign in, check the Forgot your Password box and click Continue. You will advance to the custom security question you created when initially establishing your account. If the security question is answered correctly, a new Password will be emailed to the email address listed on the account. When you receive your new Password and you sign in, you will be prompted to change your password. Please update your Security Question and Answer.

If after reviewing your custom security question and you do not recall your Password, or if your answer is invalid, please contact our office during normal business hours and a member of our staff will assist you. Our main number is 615-254-9103. You can also email education@nashvillechildrenstheatre.org.

*Please DO NOT create another Customer Account.
Q: Can I view classes without registering?
A: You can always browse through the classes without registering. Click the "View Classes" button and look at all the classes that are offered.
Q: How do I register online for a class?
A: Once your account has been created, registration for classes is easy:

1) Click the "View Classes" button on the registration home page.

2) Select the class that you would like to enroll for. Clicking the underlined name will show you a detailed activity description.

3) Click the "Add to My Cart" button if you wish to register for the activity.

4) Next, sign in to your online registration account by entering your Login Name (which is your email address) and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove activities from your cart or view more activities and add them to your cart.

5) Confirm your class name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for a class that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that class.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the class.
Q: Can I view my transaction history and print out my past receipts online?
A: You can view your transaction history and print your receipts online, once your online account has been created. To access this information, please click on the "My Account" link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link, (click on the receipt number to view and print each individual receipt).
Q: How do I qualify for Priority Member Registration and a 10% discount on camps and classes?
A: There are two ways to qualify:

BECOME A SEASON SUBSCRIBER
1. Purchase your season subscription online or by calling the box office at 615-252-4675.

2. If you don't already have a class registration account, click "Create Account" on our online registration start page. See other FAQs for more detail on account creation.

3. If you already have an account, make sure that ALL children who will participate in classes have been added to your account.

4. Contact the education department to verify that we have added subscriber benefits to your account. Email education@nashvillechildrenstheatre.org.

5. Once your account has been verified, you will be able to access early bird registration and your discounts will automatically apply.

BECOME A DONOR AT THE EXPLORER LEVEL OR HIGHER
1. If you don't already have a class registration account, click "Create Account" on our online registration start page. See other FAQs for more detail on account creation.

2. If you already have an account, make sure that ALL children who will participate in classes have been added to your account.

3. Click "Become a Donor" on our online registration start page.

4. Select the level at which you'd like to contribute.

5. You will be able to access early bird registration and your discounts will automatically apply.

If you are already a donor at the Explorer level or higher, please contact the Education Department to verify your benefits.
Q: I see a Member Price. How do I become a Member?
A: Member pricing and the early member registration window is a perk of being either a season subscriber or a donor at the Explorer level ($250) or higher. We hope that our families want to take advantage of all that NCT has to offer, and season subscriptions are a great way to see the performances each year. For more information, see the previous question: "How do I qualify for Priority Member Registration and a 10% discount on camps and classes."