Activity/Program Refund Policy

No Refunds will be issued for participant-initiated cancellations or withdrawals or activities or programs. For unforeseen circumstances or situations that may need further consideration, which may merit an exception in the following cases:

Participant has moved/relocated out of the area.
Participant has a medical condition or issue preventing participation in activity or program.
Death in the family.

Exceptions must be requested by the participant or parent/legal guardian and will be reviewed by the program supervisor.

Moses Lake Parks, Recreation and Cultural Services reserves the right to cancel, reschedule or combine activities/programs as needed. If the department cancels an activity, participants will be notified, and a full refund will automatically be issued.

City Refunds will either be transferred back to the purchasing credit/debit card or issued via check for cash. Check payments will come from the City Finance Department within approximately 15 to 30 days.

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