• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I begin the online registration process?
A: You must first establish an online account.
Q: How do I establish an online account?
A: Before registering for any programs or activities online, you must establish an online registration account if you do not already have one.

This is how you create an online registration account:

1) Click on the "My Account" button.

2) Fill out the form for New Account Request completely, including birth date and click submit. Please submit your request only once.

Please Note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
3) You will receive an email automatically after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: How do I register online for a class?
A: Once your account has been established and approved (see above questions), registration for programs and activities is easy:

1) Click the "Classes" button on the registration home page.

2) Select the class that you would like to enroll in. Clicking the underlined activity name will show you a detailed activity description.

3) Click on the "Add to My Cart" button if you wish to proceed to check out.

4) Next, login to your online Registration Account by entering your Login ID and Password. Proceed to your Checkout Shopping Cart by clicking the "Continue" button. From this screen you empty or remove activities from your cart, view more classes and add them to your cart, or update your cart information.

Important: If more than one family member will be attending the class, change the quantity registering for the class and then click on the Update Cart button.


5) Confirm your class name, date and time, enrollee and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard, Discover and American Express.

Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: How many accounts should each family have?
A: We recommend that each family establish one account. Create the account in the name of a Head of Household and then add all family member names to the account after it is established (see next question).
Q: How do I add Family Members to My Account?
A: You may add as many members into your account as necessary.
Q: Can I view activities without registering?
A: You can always browse through the activities without registering. Click "Classes" link at the top of the page and look at all the class offereings.
Q: What do I do if I forgot my password?
A: From the My Account page, enter your Login name. Then check the "Forgot your Password" box and click continue. You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact us at (312) 786-9428 during normal business hours for assistance.
Q: What will happen if I try to register for an class that is fully enrolled?
A: If you are unable to register for any of the additional classes provided, please contact Student Services for consulation.
Q: Can I view my transaction history and print out my past receipts online?
A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) providing transaction history.
Q: How can I view a schedule of my family's upcoming scheduled activities?
A: The My Account feature allows you to view a weekly schedule of your family?s upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Family Schedule". A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information, such as the facility location where the activity is being held.