• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I begin the online registration process?
A: You must first establish an online account.
Q: How do I establish an online account?
A: Before registering for any programs or activities online, you must establish an online registration account and receive a Customer ID and Password.

This is how you create an online registration account:

1) Click on the "My Account" button.
2) Fill out the form for New Account Request completely, including birth date, and click submit. Please submit your request only once.

Please note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) You will receive an email automatically after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: How do I register online for an activity?
A: Once your account has been established and approved (see above questions), registration for programs and activities is easy:

1) Click the "Register Now" button on the registration home page.

2) Select the activity that you would like to enroll in. Clicking the underlined activity name will show you a detailed activity description.

3) Click on the "Add to My Cart" button if you wish to register for the activity.

4) Next, login to your online Registration Account by entering your Customer ID and Password. Proceed to your Checkout Shopping Cart by clicking the "Continue" button. From this screen you can empty or remove activities from your cart, view more activities and add them to your cart, or update your cart information.

Important: If more than one family member will be attending the activity, change the quantity registering for the activity and then click on the "Update Cart" button.

5) Confirm your activity name, date and time, enrollee(s) and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Master Card and American Express.

Please Note: The name and address must match those that are on file with your credit card company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: How many accounts should each family have?
A: We recommend that each family establish one account. Create the account in the name of the Head of Household and then add all family member names to the account after it is established (see next 2 questions).
Q: How many family members can I add to my account?
A: You may add as many family members into your account as necessary.
Q: How do I add family members to my account?
A: Once the Head of Household information is entered, click on "Add Family Member" to add each additional family member to the account. Family members may be added to your account at any time.
Q: Can I view activities without registering for them?
A: You can always browse through the activites by clicking the "Register Now" button. This action will allow you to view all offered activities with or without registering.
Q: What do I do if I forgot my password?
A: From the My Account program, enter your login name. Then check the "Forgot your Password" box and click "Continue". You will advance to the custom security question you created when establishing your account. If, after reviewing you custom security question you do not recall your password, or if your password is not valid, please contact our office during normal business hours and a member of our staff will assist you.
Q: What will happen if I try to register for an activity that is fully enrolled?
A: Your name will be placed on a waiting list to be contacted in the event a space in that class/activity becomes open or additional classes are added. If a space opens for the class, you will be contacted immediately. If we are unable to contact you within 24 hours, your space will be given to the next customer on the wait list. If you do not want to be placed on the waiting list, click the "Remove" button that appears on the screen.
Q: Can I view my transaction history and print out my past receipts online?
A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) providing transaction history.
Q: How can I view a schedule of my family's upcoming scheduled activities?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Family Schedule". A weekly schedule will display all of the activities your family has been enrolled in. You will be able to click on the activity for more information, such as the facility location where the activity is being held.
Q: Do I pay a convenience fee for using online registration?
A: No, Meridian Township does not charge a convenience fee at this time for registering online.
Q: Refund and Credit Policy
A: Effective January 1, 2008, the following Refund and Credit Policy will be applied:
1. Full refund/account credit will be issued if the Parks & Recreation Department cancels the program.
2. A $10 administrative fee will be assessed for all refunds requested by the participant.
3. The $10 administrative fee will be waived for account credit requests.
4. A Refund/Account Credit requested after the first program meeting date will be prorated.
5. Refunds/Account Credit will not be issued once a program is 50% completed.
6. Adult Sports Teams canceling from a league once games have begun will receive a refund of not more than 50% of the league fee.

Questions, call (517) 853-4608.