All refunds, unless not due to the fault of the customer, are subject to a 10% Administrative fee, and online processing (convenience) fees are non-refundable. Refund requests must be submitted in writing and emailed to marana.parks@maranaAZ.gov.

Customer Refund Requests: A refund can be issued for a withdrawal request prior to the start of the program. Refunds will not be issued after the start of the program. In lieu of a refund, a transfer may be transacted in conjunction with a cancellation or withdrawal notification. When there is a transfer and there is still a balance due, participants must remit the difference to complete the registration. When there is a transfer resulting in overpayment the participant will receive a refund of the difference.

Program Cancellation or Modification: Programs may be modified or canceled at any time. In the event of a cancellation or modification, notification will be made by phone and email and a full refund will be issued. Refunds for multi-class activities will be prorated on a per-class cancellation basis. A refund receipt will be emailed to the payer on file. Ensure your contact information is accurate to receive these notifications.

Note: Refunds can take up to 14-days to process.

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