• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How can I benefit from registering for activities online?
A: No more waiting in line! Register at your convenience from your home or office any time of the day. Online is fast and easy. You pay the same as those who register in person.
Q: Will I be charged an extra fee for the convenience of paying online?
A: No. Online registration costs the same as registering by mail or in person.
Q: Can I view activities without registering?
A: You can always browse through the activities without registering. Click the "View Activities" button to glance at all the activities that we offer.
Q: How do I find an activity?
A: There are three easy ways to find the activity/class you want! Search by Activity/Class Category, Activity/Class ID Number or Activity/Class keyword. Once you find the activity/class you are interested in, click on the activity/class link to view more detailed information about the activity/class.
Q: How do I register once I've found the activity I desire?
A: To register for open classes, click "Add to My Cart" and follow the easy check out instructions. You will need your login name and password to continue the process from this point. An activity/class confirmation will be sent to your email address. If a class is not open or the registration period has not started, you will not be able to view the icon for "Add to My Cart."
Q: Once I've registered, how do I return to the City of Little Canada's web site?
A: To return to the City of Little Canada's website, just click on the banner shown at the top of each registration page.
Q: How do I access my account information?
A: Just click on the "My Account" button on the upper right hand corner of the website. You can view past receipts, change your password, view schedules, and much more.
Q: Once I begin registering for an activity, how do I cancel out of the registration process should I decide not to follow through with the registration?
A: As long as you have not completed the transaction, you can do the following:
1) Click on Cancel & Return to Search, lower left hand corner.
2) If the activity is in your cart, next to that activity click Remove. Do this as many times as needed.
3) You can also Sign Out, located upper right hand corner.
You can access your account by clicking on the "My Account" button in the upper right hand corner. Any activities that you have registered for will be recorded under your account information.
Q: How do I sign my child up on a waiting list for a specific activity?
A: Simply enroll your child like normal...do not be discouraged from enrolling your child even though the program shows "zero" openings. The system will know if there is a waiting list being taken for the activity and will place your child on the waiting list once you enroll them. No payment will be needed until the child can be placed on to a team. You will be notified if we do not have enough kids to form another team.
Q: What about this magazine offer?
A: Active Network is our online registration program. During the registration payment process they have given you the option to receive 3 months free of magazine subscriptions. If this is something you wish to do, click "yes" and select your magazines. Any questions concerning this offer can be directed to 1-877-815-8301. Additional information can also be found by clicking "Delivery Details" below the magazine offer.
Q: What do I do if I forgot my password?
A: At your account login screen, there is a box to check if you forgot your password. Once you enter your login name and check this box, your password will be e-mailed to the e-mail address we have on file for you. However, if you forget your login name or your e-mail address has changed, you must call the City of Little Canada at 651-766-4029 to have your password reset. You will be required to answer a security question correctly before we can reset your password. Otherwise, you will have to stop by Little Canada City Center with your driver's license so that we can determine that it is you that is requesting the change.
Q: How do I add family members to my account?
A: You may add as many members into your account as necessary.
1) After you receive your initial Customer ID and Password, click on the Login to My Account button.
2) Enter your Customer ID and Password to login.
3) Select Change Information about Family/Friends.
4) Add the new family member information. Please include the correct date of birth for each person. This helps the online registration software to determine eligibility for age-restricted activities.