• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: Can I view activities without registering?
A: You can always browse through the activities without registering. Click "View Activities" button and look at all the activities that are offered.
Q: How do I establish an online account?
A: Before registering for any activities online, you must establish an online account and create a Login Name and Password. Please do not create a different account if you have already registered your login with Hazelwood Parks and Recreation.

This is how you create an online registration account:

1) Click on the "My Account" button.

2) Fill out the form for New Account Request completely, including birth date and click submit. Please submit your request only once.

*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: How do I register online for an activity?
A: Once your account has been established, registration for activities is easy:

1) Click the "Register Now" button on the registration home page.

2) Select the activity that you would like to enroll in. Clicking the underlined activity name will show you a detailed activity description.

3) Click the "Add to My Cart" button if you wish to register for the activity.

4) Next, login to your online registration account by entering your login information and password. Proceed to checkout by clicking the "Continue" button. From this screen you may remove activities from your cart or view more activities and add them to your cart.

*Important: If more than one family member will be attending the activity, change the quantity registering for the activity and then click on the "Update Cart" button.

5) Confirm your activity name, date and time, enrollee and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard, Discovercard and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: How many accounts should each family have?
A: We recommend that each family establish one account. Create the account in the name of a head of household and then add all family member names to the account after it is established (see next question).
Q: How do I add family members to My Account?
A: You may add family members in the three following locations:

1) You may add a family members under "My Account", this is done by clicking the link "Change information about family members/friends".

2) You may also add family members during the enrollment process. This is done by clicking on the link "Add family member/friends" which is located beside the participant box.

3) You may add family members to your account by clicking on Submit and adding them during set up of your online account.
Q: What will happen if I try to register for an activity that is fully enrolled?
A: Your name will be placed on a waiting list to be contacted in the event that a space in that activity opens up or additional activities are added. If you do not want to be placed on the waiting list, click the "Remove" button that appears on the screen. If a space opens for the class, you will be contacted immediately. If we are unable to contact you, your space will be given to the next customer on the wait list.
Q: What do I do if I forgot my password?
A: From the My Account program, enter your Login name. Then check the "Forgot your Password" box and click "Continue". You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office at 314-839-5575 or 314-731-0980 during normal business hours and a member of our staff will assist you.

*Please DO NOT create another customer account.
Q: Can I view my transaction history and print out my past receipts online?
A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the activity(s) providing transaction history.
Q: How can I view a schedule of my family's upcoming scheduled activities?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Show Your Daily Schedule". Select the family members whose schedules you would like to view and click "Search". A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: Do I pay a convenience fee?
A: Yes, as with internet sales a convenience fee is applied to your registration. The fee is a percentage of the total receipt amount.

By registering online you save time and travel of having to register in-person at the Recreation Centers.
Q: Do you offer memberships online?
A: No. You must purchase and renew them at either of the Recreations Centers with proof of residency (Occupancy Permit, current unpaid utility bill, Personal Property or Real Estate Bill, copy of lease, recent paycheck stub, current bank statement) and drivers license. Current fees apply for memberships.
Q: Can I reserve facilities online?
A: No. You may view facilities available online, but must visit the Recreation Centers to reserve rental rooms, park pavilions and/or White Birch Bay rental areas.

Rental fees apply to all facility rentals. Contact the Recreation Centers for information on current rental fees.
Q: What is your facility cancellation policy?
A: Facility rental cancellations must be in writing. For rentals canceled more than 30 days prior to the event, 50% of the damage deposit is retained, but all rental fees are refunded.

For rentals canceled less than 30 days prior to the event, the entire damage deposit is retained as well as 50% of any rental fees paid.
Q: Can White Birch Bay and Recreation Center facility rental balances be paid online?
A: Yes. Login to My Account and click on the link Pay on Account and follow the steps to complete your payment.
Q: What is your activity registration cancellation policy?
A: The City of Hazelwood Parks and Recreation reserves the right to cancel or postpone any program due to insufficient enrollment or other valid reason. Full refund will be issued if a class is cancelled. If an individual cannot attend a class or program for any reason, refunds will be issued upon written request for classes as follows: 1. For activities with a fee of $5 or less, a written request must be submitted before the program or first class meeting or NO REFUND will be given. 2. For activities with a fee of $6 or more, a written request must be submitted within the first two class periods in order to receive a refund or transfer to another class. A $5 service charge will be made for withdrawals after the first class meeting. 3. All trips and tours have registration deadlines. In order to receive a refund, a written request must be received prior to that deadline. After that, refunds will be given only if a replacement is found.
Q: Is there a senior discount?
A: Yes. Senior Discount is 50% off registration for residents, age 55 and above, for activities that meet 4 or more times in a session.
Q: What is the policy for activity cancellations due to inclement weather?
A: When the Hazelwood School District cancels classes due to inclement weather, all daytime activities are canceled. Activities meeting after 4:00 p.m. will be held unless notified that they have been canceled also.
Q: How are activity and facility transfers handled?
A: Should you find it necessary to transfer session or class times, this
may be done prior to the start of the session or class for which you
are registered if an opening exists.