• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: Can I reserve a facility online?
A: At this time you can only reserve Power Island Campsites online. To make a reservation, please see the following:

1.) In the top right of the webpage there are two options "Sign In" or "Create an Account". If you do not have an account already, please create one. If you have an account, please sign in.

2.) Select "Reservations" toward the bottom of the webpage.

3.) Select "Reservation Requests"

4.) Fill out the "Description" section (example Smith Camping) and fill out the number of guests, then select "Continue".

5.) Then, "Choose the facility for your event", this is where you select the campsite(s) you would like to reserve. Then select "Continue".

6.) Check the "Select" box if the number of guests and campsite number look correct for you, then select "Continue".

7.) Choose the check-in date and the check-out dates for your reservation request, then select "Continue". Note, that the check-in time and check-out time are at noon.

8.) Review the information and if everything is correct, select "Continue"

9.) Read through the attachment "Adult Camping Waiver", once the waiver has been read through, initial "Agree to Waiver" and if there are minors camping, read through the "Minor Camping Waiver" then check the minor box. Read through and answer the required questions underneath the waiver section. Once finished with waivers and questions, select "Continue"

10.) Review request, if everything looks correct, select "Submit".

11.) After submitting the reservation request, you will receive an automated email with a tentative permit number and a payment link to make a payment for the reservation. Once payment is received, the permit will be approved by Parks Staff and your reservation will be complete.
Q: If I have to cancel my campsite reservation, do I get a refund?
A: Depending on when you cancel your reservation. Any cancellations within a week to the reservation, no refunds can be issued. Any cancellations over seven (7) days prior to the reservation, may be refunded minus twenty-five percent (25%) of the reservation cost. Any processing/enhanced access fee paid from using a credit/debt card would not be refunded.
Q: How do I request a login name and password for an online account?
A: You will be asked to create a login name and password automatically when establishing your new online account. If you do not enter a login name when setting up your new online account, one will be assigned to you. Once your new online account has been approved, you will receive an email (within 24 hours) containing your login name and password. Make sure to write down your login name and password in a safe place, as you will need both of these items to register for online activities in the future.
Q: What happens if I forgot my password?
A: You will need to contact the Parks and Recreation Office at (231) 922-4818.
Q: Can I pay online?
A: Yes, customers can make payments online using a credit/debt card. Please keep in mind there is a processing/enhanced access fee when paying with a credit/debit card that differs from the amount being paid. When paying online with a credit/debit card, please include the event title in 'Facility Reservation' after stating what park is being rented.

https://payments.g2gcloud.com/GrandTraverseCounty/1164
Q: Do I pay a convenience/processing fee?
A: Yes, there is a small convenience/processing fee for all credit/debit card payments. This fee depends on the amount being paid and differs for each reservation. Processing/Enhanced Access Fees are non-refundable.
Q: What are the hours that I can speak with someone regarding my reservation?
A: Parks and Recreation Office hours are Monday through Friday from 8 a.m. to 4:30 p.m. When contacting the office outside of the office hours, please leave a voicemail and someone will get back on the next business day. If a voicemail will not suffice, feel free to email the office manager at rwalsh@gtcountymi.gov while awaiting a call back.