• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I create my customer account?
A: Before registering for any activities, you must create an account with a Login Name and Password.

1) Click the Request Account button.

2) Fill out the form for New Account Request using your personal information (not the information of a child, which can be added later). Include all required fields,(i.e. birth date, gender, email address, etc.) and click submit. Please submit your request only once.
Q: Why am I having trouble with pop-ups and security warnings?
A: It is recommended that you update to the most current browser and avoid using Internet Explorer 8. To avoid pop-ups, add this site as a trusted site. If you continue to have difficulties, please contact us at (970)254-3866.
Q: How many accounts should each family have?
A: Each family should establish with one login name (email) and password. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established (see next question).
Q: How do I add family members to my account?
A: You may add family members in three ways:

1) When submitting your head of household account information, click on the Submit and Add Family Member link.

2) Under My Account, click Change Information About Family Members.

3) While enrolling an existing family member, you may add another member by using the Create New Family Member link.
Q: What should I do if I forget my password?
A: When attempting to sign in, click the Forgot your Password link. You will be prompted to submit the email address you used to create your account. An email with a temporary password will be sent to the email address entered. Upon signing in using the temporary password, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact our office at (970)254-3866 or via email at gjparksandrec@gjcity.org during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: Can I view Activities and Passes/Punch Cards without registering?
A: You can always browse through the Activities and Passes/Punch Cards without registering. Click the Activities or View Activities button to browse program offerings.
Q: How do I register for an Activity?
A: Registering for Activities is easy!

1) Login using your email address and password.

2) Click the Activities or View Activities button on the registration home page. Use the filters on the left side of the screen to narrow or expand your search.

3) Select the Activity you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

4) Click the Add to My Cart button, then select the participant. Click Next and agree to any applicable waivers.

5) Proceed to checkout after reviewing the fees. From this screen you may edit Activities from your cart, view more Activities, or add another family member into the same activity.

6) Click Proceed to Checkout and enter your payment using the secure payment site. You may also save a card for future transactions. The system accepts Visa, MasterCard, Discover, and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity.
Q: What is a Processing Fee?
A: A Processing Fee is is a small charge associated with online transactions and allows you 24/7 access to our activities and facilities. It is typical for sales processed via the Internet and is charged by our software provider. The charge is based on the transaction subtotal amount.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly or monthly schedule of your family's upcoming Activities.

Sign into your account and click on the Show Your Daily Schedule link under My Account. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Highlight the Available Schedule Details you would like to include and click the top arrow button to move them to the Selected Schedule Details. Please note: Activities and Flex Reg will include most all available programs on the website. Click View Schedule to proceed.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login (email address) and password has been established. To access this information, please click on the My Account link.

To view prior transactions, click on List of Prior Transactions link. To view past receipts, click on List of Account Payments link then click on the receipt number to view and print each individual receipt.