• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: To create a new account online:

NOTES:
---Required fields in the account creation screens are denoted by a red asterisk (*).
---All accounts must have at least one adult 18 or older.
---If you are registering a child for an activity, please enter your own information first, NOT the information of the child you wish to register for an activity. See next FAQ on adding family members.

1) Click on the Create an Account link at the top of the screen.
2) Fill in your Name and Address then click Next.
3) Fill in your Contact Information. To receive text message alerts, including cancellation notifications, please indicate your cell phone carrier. (If you prefer not to use your email to login, please create an alternate Login ID.) Click Next when complete.
4) Enter your Personal Information then click Next.
5) Fill in your Emergency Contact Information then click Next.
6) Provide your Account Information. Create a secure password you will be able to remember but others will not be able to guess.

Once you complete all required fields, click Create Account. If everything was entered correctly, a confirmation message will be displayed. Click OK and you will be signed into your new account.
Q: How do I add family members to my account?
A: You may add family members in the three following ways:

1) While submitting your head of household Account Information, click on the Create Account and Add Family Member link.

2) When signed in, click on My Account at the top of the screen and then click Change Information About Family/Friends.

3) During the enrollment process, after clicking on Add to Cart, click on Create a new Family Member on the Select Participant screen.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and THEN add all family members. See FAQ above on adding family members.
Q: What should I do if I forget my password?
A: From the Sign In page, click the Forgot your Password? link. You will be requested to provide the email address you used to create your account. After entering your email address, click Submit to continue. An email will be sent to you containing a temporary password. Upon signing in with the temporary password, you will be prompted to change this password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: Can I view Activities without registering?
A: Absolutely! Click Activities on the ribbon at the top of the screen or on Register for Activities in the middle of the screen. You can then choose activities to be displayed by setting various filters on the Activity Search screen. If there is a box to the right of an activity that says Add to Cart, that activity is available for registration.
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click Activities on the ribbon at the top of the screen or on Register for Activities in the middle of the screen.

2) Search for or browse to find your desired Activity. Click the Activity Name to display detailed information.

3) Click the Add to Cart button if you wish to register for the Activity.

4) Sign in to your online registration account.

5) Select Participant from drop-down list and click Next or Create a new Family Member to add someone else. (To register more than one family member see step 7 below.)

6) Answer any Activity Questions. Review any Waivers and click Agree to Waiver. When done click Next.

7) Select Fees screen appears. Click Register Another Participant for this Activity, or Add to Cart & Continue Shopping to register for additional activities, or if done, click Proceed to Shopping Cart.

8) Click the pencil-in-box icon to make changes to information regarding the current registration(s), or click the garbage-can icon to delete any single activity from this registration, or click Check Out.

9) Select your payment method and enter all required information.

This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address on your account must match those that are on file with your credit card company. If not, click on the My Account button and change your residential address to match your credit card billing address.

10) Click Pay.

11) A Confirmation and Receipt Summary will be displayed. Click on View printable receipt to view or print a more detailed receipt. When done click Close This Window to return to the Confirmation page. You will also receive a confirmation email.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the garbage-can icon next to this registration on the Shopping Cart screen and click Yes in the Delete Transaction box.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on Family Member's Schedule.

Choose the desired date(s) and Weekly or Monthly Layout.

Click on the Available Family Members whose schedules you would like to view and click on the right-arrow button to move each family member over to the Selected Family Members column.

Click on Activities under Available Schedule Details and then the right-arrow button to move that to the Selected Schedule Details.

Click on View Schedule. Your schedule is displayed allowing you to click on the activity Description and/or Facility for more information. You may also print the schedule or create an iCalendar export file.
Q: Can I view my transaction history and print out my past receipts?
A: Yes, to access this information, sign in to your account or if already signed in, click on the My Account link at the top of the screen.

To view prior transactions, click on Historical Transaction List.

To view past receipts, click on List of Account Payments. Click on a receipt number to view and/or print that individual receipt detail.
Q: What happens if I have an outstanding balance or credit on my account?
A: Outstanding balances can be paid in full prior to registering for an activity. If you have a credit on your account, you may choose to apply that credit to your current transaction. If the credit on your account is large enough to cover your current transactions, you will not be required to make a payment.
Q: Is my credit card number and personal information safe?
A: Yes. Your information is encrypted using a Secure Socket Layer (SSL) encryption technology, the highest form of encryption generally available to the public. If the website is secure, the web address will begin with https://. It is the same type of security that all of the major online e-commerce websites use. All credit card transactions are encrypted and secure.
Q: Who should I contact if my address is prompting a non-county charge and I am a Fauquier County resident?
A: During office hours, Monday-Friday 8:30am-4:30pm, call 540-422-8550. After office hours, send email to Parks@Fauquiercounty.gov to initiate a refund. Please include name, address and phone number to expedite your request.