City of Fairfield

Parks & Recreation Department

Refund Policy

Prior to the class beginning:

All refunds must be requested ten (10) days prior to the first class and will incur a $10 per program processing fee.

After the class begins:

The City of Fairfield Parks & Recreation Department guarantees that you will be satisfied with the programs in which you participate. If you are not satisfied with the quality, level of instruction, or class conditions, after completing the first class, we will give you a refund/credit towards trying something different. Your satisfaction is our goal! Requests must be submitted on the Refund Request Form, using one of the delivery options listed below, prior to the start of the second class.
Should a participant experience a serious physical condition, injury, or illness that prevents participation in at least fifty percent (50%) of the total classes of a program, a pro-rated refund will be issued upon receipt of a written verification from attending physician/medical doctor. The participant must submit a written refund request, along with the documentation from the doctor, within three (3) days of receiving the doctor’s note.
A $10 per program processing fee will be deducted from all refunds.
Please note failure to attend a class or missed classes are not grounds for a refund.

Refunds may be requested by:

WALK IN – Fairfield Community Center MAIL – Parks & Recreation Department

1000 Kentucky Street 1000 Webster Street

Fairfield, CA 94533 Fairfield, CA 94533

M-F 8 a.m. – 5:30 p.m.

(Closed 1st/3rd Friday and holidays)

FAX – (707) 399-8534

EMAIL – classes@ fairfield.ca.gov

Methods for refunds:

Purchases made by credit card will be refunded to the same card used for payment and may take up to one week to process.
Purchases made by cash/check will be refunded in the form of a city-issued check and may take up to three weeks to process.
If requested, an account credit can be placed in your registration account for use in future programs within the same fiscal year (July 1 – June 15). Any account credits remaining will be automatically refunded when closing out the fiscal year.