• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: How do I establish an online account?
A: Before registering for any classes or programs online, you must establish an online registration account and create a Login Name and Password.

This is how you create an online registration account:

1) Click on the "Create Account" button.

2) Fill out the form for New Account Request completely, including birth date and required fields then click submit. Please submit your request only once.

*Please Note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) Your account is now created. You may enroll your child in our classes or programs!
Q: How do I register online for classes or programs?
A: Once your account has been established, registration for classes or programs is easy:

1) Click the "View Classes" button on the registration home page.

2) Select the class that you would like to enroll in. Clicking the underlined class name will show you a detailed class description.

3) Click the "Add to My Cart" button if you wish to register for the class.

4) Next, login to your online registration account by entering your Login Name and Password. Proceed to checkout by clicking the "Continue" button. From this screen you may remove classes from your cart or view more classes and add them to your cart.

*Important: If more than one family member will be attending the class, change the quantity registering for the class and then click on the "Update Cart" button.

5) Confirm your class name, date and time, enrollee and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard and American Express.

*Please Note: The name and address must match those that are on file with your credit card company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display and an email will be sent to your inbox upon completion.
Q: How many accounts should each family have?
A: We recommend that each family establish one account. Create the account in the name of a head of household and then add all family member names to the account after it is established (see next question).
Q: How do I add family members to My Account?
A: You may add family members in the two following locations:

1) You may add a family members under "My Account", this is done by clicking the link "Change information about family members".

2) You may also add family members during the enrollment process. This is done by clicking on the link "Add family member" which is located beside the participant box.
Q: Can I view classes or programs without registering?
A: You can always browse through the classes without registering. Click the View Classes" button and look at all the options that are offered.
Q: What do I do if I forgot my password?
A: Go to My Account, enter your Login Name. Then check the "Forgot your Password" box and click "Continue". You will advance to the custom security question you created when establishing your account. Once you have answered the question correctly a temporary password will be emailed to you. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office during normal business hours and a member of our staff will assist you. 413-786-4686

*Please DO NOT create another customer account!
Q: What will happen if I try to register for an class that is fully enrolled?
A: Your name will be placed on a waiting list to be contacted in the event that a space in that class opens up or additional classes are added. If you do not want to be placed on the waiting list, click the "Remove" button that appears on the screen. If a space opens for the class, you will be contacted immediately. If we are unable to contact you, your space will be given to the next customer on the wait list.
Q: Can I view my payment/transaction history and print out my past receipts online?
A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past payment/transactions. Just login, click the "My Account" button, and select the links providing transaction history.
Q: How can I view a schedule of my family's upcoming scheduled classes?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled classes. Just login, click on the "My Account" button, and then click on "Show Your Daily Schedule". Select the family members whose schedules you would like to view and click "Search". A weekly schedule will display all of the classes your family members are enrolled in and allow you to click on the class for more information.
Q: Who are the staff at Daggett Gymnastics?
A: Our staff are hard working, fun people, who can teach your child the wonders of the great sport of gymnastics and all it has to offer. They are Team Players with great personalities... and they Love Children! Many of them were high level gymnasts who competed on the National and International Stage. They have years of coaching experience and include Saftey Certified and First Aid/CPR Certified Individuals.

We also have the top Cheer, www.GMASCheer.com and Martial Arts Programs in the area.
Q: What are the Office Hours?
A: Monday 9 AM to 7 PM
Tuesday 8:30 AM to 7 PM
Wednesday 8:30 AM to 7 PM
Thursday 8:30 AM to 7 PM
Friday 8:30 AM to 6 PM
Saturday 8:30 AM to 1 PM
Sundays CLOSED

Q: What should my child wear to class?
A: For safety and comfort, girls may wear a LEOTARD, shorts, and T shirt, or sweats. Nylon tights are not allowed unless they are footless. Cotton socks are acceptable. Long hair must be pulled back for safety. Boys should wear gym shorts and T shirts or sweats. No jewelry, shoes, gum, or food permitted in the gym. Visit our pro shop for leotards, "T" shirts, and other gym clothing available for purchase.
Q: What is the facilty like?
A: Our activity areas cover over 16,000 square feet. Our state of the art facility is filled with the latest training devices, including one huge safety pit filled with over 15,000 blocks of safety foam. These pits are important for learning skills more quickly and easily. During classes and birthday parties, they are also fun places to play and learn. Daggett Gymnastics has a large 2 floor viewing area from which you may observe your child's class. We offer a pro shop carrying gymnastics wear and equipment.
Q: Do you offer Birthday Parties or other Special Events?
A: We offer Martial Arts, Birthday Parties, Summer Camps, Special Events, Back Handspring Clinics, Private Lessons, and Holiday Camps. Call, stop by, or check out our website for more information.
Q: Do you have open gym?
A: Yes, we offer open gym most Saturdays from 12:30 PM to 1:30 PM. Brings friends and relatives for a fun-filled exciting 60 minute workout! Non-members are welcome. (Ages 6-18 yrs.) Space is limited. $10/per child
Preschool Open Gym is every Tuesday and Wednesday from 10:30-11:15 AM for ages 1-5. $10/per child
Q: Do we offer Gift Certificates?
A: Yes we do, please see our office staff for a great Holiday or Birthday present.
Q: What is a Session?
A: Our classes run in 7 week sessions. They begin in September and continue till June for a total of 5 sessions.
A: The SHOWCASE OF STARS is our year end show which provides a place for children to display their skills learned throughout the year and receive a "Gold" Medal and Certificate. These shows are part of our curriculum and count as one class. To participate in the show, your child must be enrolled in Session 5.
Q: Weather Closings?
A: In the case of inclement weather, log on to www.daggettgymnastics.com or www.wggb.com, or feel free to call the gym to verify any cancellations.
Q: Do you allow Make Ups for missed Classes?
A: Yes we do. Classes may be made up by attending any regular class of the same level within 2 weeks of absence, and only within the session the class is missed. Make up classes must be scheduled through the office PRIOR to class in order to avoid overcrowding. A maximum of 1 make up class is allowed per session. Missed classes MAY NOT be deducted from tuition.
Q: How does my child advance to a higher level Class?
A: Our coaches are trained to ensure each child is challenged in every class. If the child's ability is higher than his or her class, our coach will contact the parent and recommend better options. This occurs at any time of the year. If you feel your child needs a different class option, please contact the office so they can set up a meeting to discuss options with their current coach.
Q: Do we accept new Team Gymnasts?
A: If you are looking for a team program for your child, please contact the office staff to set up an evaluation of your child.