• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: Before you can perform any transactions on our website, you must have a Customer Account.

If you will be registering a child for an activity, please use your own information when creating your Customer Account, NOT the information of the child. Once you have created your Customer Account, you will have the opportunity to add family members.

To create a new Customer Account:

1) On the Home screen, click the "Create an Account" link.

2) Enter your name and address information.

Please DO NOT use punctuation or enter suffixes such as NW, SW, etc, when entering your address. If you have an apartment or suite number, enter it on the second address line. Your residential address is used to determine if you are a Cobb County resident. Your account could be flagged as a non-resident if you do not enter it correctly. If your mailing address is different from your residential address, click "Add Mailing Address" to enter that information.

3) Enter your contact information.

We may send text message alerts to our customers about unexpected facility closures or activity cancellations. To receive these alerts, you must provide your cell phone number and select your carrier from the drop-down list. We may occasionally send promotional messages, too. If you would like to receive these promotional messages, click the box for "Yes, I agree to receive text messages". Choosing not to receive promotional text messages does not effect alert messages.

Your email address will be your login name. You MUST have an email address to create an online Customer Account. If you do not have an email address, please visit any of our locations and our staff will happy to create a Customer Account for you. Please remember that without an online account, you will NOT be able to perform any online transactions.

4) Enter your personal information.

The Customer Type for all online Customer Accounts is "General Public". If you wish to create an account for a commercial business or a non-profit organization, please contact one of our locations for information about creating a Customer Account.

5) Enter your account information.

Your email address is your login name. Once your account has been created, you may change your email address or password by clicking "My Account" and selecting "Change Account Address or Personal Information". There are no minimum password requirements, but we recommend you select one that is at least 6 characters long and contains a mix of upper and lower case letters, numbers and symbols.

6) If you will not be adding anyone else to your account, click the "Create Account" button. If you wish to add other family members to your account, click the "Create Account and Add Family Member" button and follow the instructions.

When you have finished creating your Customer Account, a "Thank You!" message will display and a New Account Confirmation email will be sent to the email address you entered during account creation.

Your account is ready to use! We look forward to serving you!
Q: How do I create an account for my family?
A: There are no 'family' accounts in our system. Each person, regardless of age, has their own, individual Customer Account. A 'family' consists of Customer Accounts that are linked together. There should, however, be one adult whose Customer Account is selected as the primary contact for a 'family'. This person must have an online Customer Account login.

When you create your Customer Account, you have the option of selecting yourself as the main contact for your family.

If you already have a Customer Account and want to set yourself as the main contact, click the "My Account" link, then click "Change Account Address or Personal Information". Under the Contact Information section, click the "Yes, I am the main contact for my family" checkbox to mark it.
Q: How many accounts should each family have?
A: There are no 'family' accounts in our system. Each person, regardless of age, has their own, individual Customer Account. A 'family' consists of Customer Accounts that are linked together. There should, however, be one adult whose Customer Account is selected as the primary contact for a 'family'. This person must have an online Customer Account login.

When you create your Customer Account, you have the option of selecting yourself as the main contact for your family.

If you already have a Customer Account and want to set yourself as the main contact, click the "My Account" link, then click "Change Account Address or Personal Information". Under the Contact Information section, click the "Yes, I am the main contact for my family" checkbox to mark it.
Q: How do I add family members to my account?
A: You can add members to your family in three locations:

1) When you create your Customer Account, you will have the option of adding family members toward the end of the process.

2) When you are registering someone for an Activity, when selecting the participant, there is a link to "Create a new Family Member".

3) Click "My Account", then click "Change Information about Family/Friends". Click "Add New Family Member".

Tips:
* Family members do not have to be members of your immediate family. You can add friends or extended family. Keep in mind, though, that all 'family' members can see each other's information, including registrations, facility rentals, and financial transactions.
* You cannot see existing Customer Accounts other than those attached to your family. To prevent creating duplicate accounts, if you believe the person you are adding may have an existing Customer Account, please give us a call. We'll be happy to check then, if you wish, add them to your family!
* Customer Accounts can be linked to multiple families. For example, if a grandparent has a Customer Account, they can add grandchildren to their account, too. Just keep in mind that they will be able to see all of the information on their grandchild's account, including financial transactions you have made on the child's account.
Q: How do I register for an Activity?
A: Before you can perform any transactions on our website, you must have a Customer Account. (Please see the FAQ "How do I create my Customer Account?")

If you have not logged in yet, click the "Sign In" button on the Home page and login. Then, follow these easy steps to register for Activities:

1) Click the "How do I register in activities" link or click the Activities button near the top of the Home page to open the Activity Search page.

Tip - When you place your mouse pointer on the Activities button, a drop-down list will display showing our Activity Categories. You may choose to click on one of these categories to limit your search to only those types of Activities.

2) Scroll through the list to view Activities. Move between pages using the page numbers at the bottom of the list.

Tips:
* The buttons shown under the "Fee and Action" column gives you information about registration. The "Add to Cart" button lets you know that the Activity is open and available for registration. The "+Wish List" button tells you that the course is not yet open for registration but allows you to add it to your Wish List. Other messages will let you know if the Activity is full or registration has ended.
* Clicking the Name of the activity will show you a detailed Activity description including fees and activity dates. You can also "Add to Wish List" or "Add to Cart" from here.
* If you want to limit your search to specific sites, point to "Site:" at the top of the left column. A listing of all our sites will display. Click the check box in front of the Site(s) you wish to view. There are other options that allow you to further refine your search using filters for specific Days of the Week, Age Category, etc. To remove all filters, click "Clear Filters" at the bottom of the left column.

3) Select the Activity that you would like to register for by clicking the "Add to Cart" button.

Tip - If the "Add to Cart" button is displayed, but you'd rather add the Activity to your Wish List, click the Name of the activity then click the "Add to Wish List" button on the Activity description page. Please be aware that placing an item on your Wish List will NOT automatically register you for an Activity once it opens. It also does NOT guarantee you a place in the Activity. Your Wish List is simply a place to put items you are interested in. You must still register for the Activity. You can register for those Activities directly from your Wish List.

4) On the "Select Participant" page, select the name of the participant from the drop-down list then click the "Next" button.

Tips:
* If you wish to register multiple participants in this Activity, you will be able to do so later in the process.
* You can go back to the previous step or cancel the registration using the "Back" button or "Cancel & Return to Search" link at the bottom of the page.

5) Many activities have questions you will need to answer before continuing with the registration. If you are presented with the "Activity Questions" page, please answer the questions then click the "Next" button.

6) On the "Select Fees" page, you are presented with the charges for this Activity along with the following options:
Click "Proceed to Shopping Cart" if you are ready to check out and pay.
Click "Register Another Participant for this Activity" if you want to register additional participants in this Activity.
Click "Add to Cart & Continue Shopping" if you want to register for other Activities before checking out and paying.

IMPORTANT - If you are being charged a non-resident fee and you are a Cobb County resident, you may wish to cancel the enrollment and see the FAQ "I'm a Cobb County resident. Why am I being charged a Non-Resident Fee?" before continuing!

7) On the "Shopping Cart" page, you are shown the total amount for all of the Activities you have registered for. Click "Proceed to Checkout" to pay and complete the registration.

Tip - You can edit or remove items using the "Edit" or "Remove" options shown next to the Activity description

8) On the "Review Waivers" page, please read the waiver then click the checkbox acknowledging that you have read and agree to the waiver. Click the "Next" button to continue. (You must agree to any waivers to register for the Activity.)

9) On the "Payment Information" page, select the customer who will be paying, enter your credit card information, then click the "Pay and Finish" button.

Tip - If you choose to, you may save your credit card information for future use by clicking the "Save this card?" checkbox.

10) When the "Thank You!" page displays, your payment has been accepted and your registration is complete! A receipt will be automatically sent to your email address. You can also choose to view or print your receipt by clicking the "View or Print Receipt" button. Click the "Home" button near the top to return to the Home page.

We look forward to seeing you!
Q: How do I reserve a facility?
A: Facilities are reserved by submitting an online Reservation Request. Some facilities do not permit online reservation requests. If you have any questions about reservations, please contact the facility you are interested in.

(IMPORTANT NOTE: If you are reserving a pavilion at the Seven Springs Water Park, please see the FAQ "How do I reserve a pavilion at Seven Springs Water Park?")

Online facility reservation requests must be made at least 7 days in advance, and may not be made more than 365 days in advance. (If your request falls outside of those limitations, please contact the facility.) Once you submit your request, a facility staff member will contact you within a few days to review details and explain fees and payment.

Before you can perform any transactions on our website, you must have a Customer Account. (Please see the FAQ "How do I create my Customer Account?")

If you have not logged in yet, click the "Sign In" button on the Home page and login. Then, follow these steps to submit a Reservation Request:

1) Click the "How do I reserve facilities?" link or click the "Reservations" button near the top of the Home page to open the Reservations page.

2) Click the "Request Reservation" button to open the Reservation page and begin your request.

3) Click the "Event Type" drop-down and select the Event Type that most closely describes your event. In the "Description" field, enter a brief description of your event. Finally, enter the "Maximum Number of Guests" you are expecting to attend your event. Click the "Continue" button.

4) The Reservation: Facility/Equipment Search page presents a list of facilities to choose from. Scroll through the list of Locations and select the location where you would like to reserve a facility then click the "Continue" button.

Note - After clicking the "Continue" button, if the "No results match your criteria" message displays, it means that the Location you selected does not have any facilities that can be used for your Event Type and/or for the number of guest you entered. Select a different Location.

5) The Reservation: Select Facility/Equipment page show you a list of the facilities at the selected Location that are available for your Event Type and the number of guests you entered. Click the checkbox in front of the facility you want to reserve to select it then click the "Continue" button.

6) On the Reservation Event Dates page, select the Begin Date and End Date of your event. Enter the Exact Time you wish your reservation to begin. Enter the duration of your event then click the "Continue" button.

Notes:
* When entering the starting time and duration, please keep in mind that this is the total time of your reservation and includes any setup and cleanup time you may need.
* Most facilities have a minimum rental time of one hour. Some have longer minimum rental times.

7) On the Review Reservation Event Dates page, review the dates and times of your request then click the "Continue" button.

Tip - If you need to adjust dates and times, click the "Go Back" button to return to the Reservation Event Dates page.

8) On the Reservation Facilities/Equipment Availability page, the facility(s) you selected will be listed along with the deposit amount and estimated rental fees. Review the information then click the "Continue" button.

Note - If a large red "X" is displayed in the Request column, it means that the facility is unavailable for the dates and times you selected. To select a different date or time, click the drop-down at the bottom of the page, select "Event Dates", then click the "Go Back" button to return to the Reservation Event Dates page. To choose a different Location, click the drop-down at the bottom of the page, select "Facilities/Equipment Search" then click the "Go Back" button.

9) Some facilities may have questions for you to answer before submitting your request. If they do, the questions will be listed on the Reservation Checklist/Questions page. Answer the questions then click the "Continue" button.

10) On the Reservation Review page, please read the Conditions of Facility Use waiver then click the "Submit" button. Clicking the "Submit" button indicates that you have read, understood and accepted the conditions.

11) Your reservation request has been submitted! A copy of your request will be emailed to you. You may also print a copy by clicking the "Print" button.

IMPORTANT! Please DO NOT pay anything now! You do not owe any deposits or fees until your request has been approved by the facility staff.

If you have any questions about your request, please contact the facility during normal business hours.

We look forward to seeing you!
Q: How do I reserve a pavilion at Seven Springs Water Park?
A: There are four pavilions at the Seven Springs Water Park that are available for direct online reservations. These are not reservation requests. The rental fee must be paid at the time you make your online reservation.

The Seven Springs Water Park is a seasonal, outdoor water park and operates two sessions each day. Visit their website at www.cobbcounty.org/parks -> Aquatics -> Seven Springs Water Park, or contact them at (770) 528-4036 for details regarding admissions and restrictions.

Online reservations must be made at least 7 days in advance, and may not be made beyond the current season.

Before you can perform any transactions on our website, you must have a Customer Account. (Please see the FAQ "How do I create my Customer Account?")

If you have not logged in yet, click the "Sign In" button on the Home page and login. Then, follow these steps to reserve a pavilion at Seven Springs Water Park:

1) Click the "How to I reserve facilities?" link or click the "Reservations" button near the top of the Home page to open the Reservations page.

2) Click the "Request Reservation" button to create your reservation.

3) Click the "Event Type" drop-down and select "Water Park Pavilion" from the list. In the "Description" field, enter a brief description of your event. Finally, enter the "Maximum Number of Guests" you are expecting to attend your event. Click the "Continue" button.

4) On the Reservation: Facility/Equipment Search page, from the "Choose the location or area for your event" list, select Seven Springs Water Park then click the "Continue" button.

5) The Reservation: Select Facility/Equipment page shows you a list of the pavilions at Seven Springs Water Park. Click the checkbox in front of the pavilion you want to reserve then click the "Continue" button.

6) On the Reservation Event Dates page, select the Begin Date and End Date of your event. Click the Available Time Slots drop?down and choose the time slot you want to reserve. Click the "Continue" button.

Notes:
* Pavilion reservations at Seven Springs Water Park are available only during these time slots. The reservation is for the entire time slot.
* Your time slot includes any setup and cleanup time.

7) On the Review Reservation Event Dates page, review the dates and times of your request then click the "Continue" button.

Tip - If you need to adjust dates and times, click the "Go Back" button to return to the Reservation Event Dates page.

8) On the Reservation Facilities/Equipment Availability page, the pavilion you selected will be listed along with rental fee. Review the information then click the "Continue" button.

Note - If a large red "X" is displayed in the Request column, it means that the pavilion is unavailable for the date and time slot you selected. To select a different date or time slot, click the drop-down at the bottom of the page, select "Event Dates", then click the "Go Back" button to return to the Reservation Event Dates page.

9) There are no questions for reserving a pavilion at Seven Springs Water Park. Click the "Continue" button.

10) On the Reservation Review page, please read the Conditions of Facility Use waiver then click the "Submit" button. Clicking the "Submit" button indicates that you have read, understood and accepted the conditions.

11) On the Payment Information page, enter your credit card information. Click the checkbox confirming that "I am 13 years of age or older" then click the "Continue" button.

IMPORTANT! This is not a reservation request. Your credit card will be charged the full rental amount when you submit this reservation! Click the "Continue" button to pay the rental fee and complete your reservation.

12) Your reservation is complete! A copy of your receipt will be emailed to you shortly. You may also print a copy of your receipt by clicking the "Print" button.

We look forward to seeing you at the water park!
Q: How do I purchase a membership?
A: Memberships are available for Tennis Centers and Aquatics Centers. There are several type of memberships available. You can view the details of each membership while searching for Memberships by clicking the Membership Package name on the Membership Search page.

Tennis memberships are valid at all of our Tennis Centers and Aquatics memberships are valid at all of our Aquatics Centers, regardless of the location where they're purchased.

Before you can perform any transactions on our website, you must have a Customer Account. (Please see the FAQ "How do I create my Customer Account")
If you have not logged in yet, click the "Sign In" button on the Home page and login. Then, follow these easy steps to purchase a Membership:

1) Click the "How do I purchase memberships" link or click the "Memberships" button near the top of the Home page to open the Activity Search page.

2) Scroll through the list to view the available Membership packages. Move between pages using the page numbers at the bottom of the list.

Tips:
* Clicking the Membership Package name will show you a detailed description. You can also "Add to Cart" from here.
* If you want to limit your search to specific types of memberships, point to "Category:" at the top of the left column. A listing of all membership categories will display. Click the check box in front of the Category(s) you wish to view. To remove all filters, click "Clear Filters" at the bottom of the left column.

3) Select the Membership you would like to purchase by clicking the "Add to Cart" button.

4) On the Membership Sale Form page, select the number of periods you would like to purchase under "Choose Number of Enrollment Periods" then click the "Add to my Cart" button.

NOTE - Currently, we do not process automatic membership renewals. Please leave the Membership Automatic Renewal selection set at "No".

5) On the Participant Information page, you must choose who to assign the membership to:
If this a single customer membership, click the drop-down for "Select Participant 1" and choose to whom the pass will be assigned. Click the "Continue" button. If this is a family membership, choose which family members you want to be able to use the membership by clicking the "Select" checkbox by their name.

6) Please review the information on the Membership Detail page then click the "Continue" button.

7) On the "Shopping Cart" page, you are shown the total amount for all of the memberships you are purchasing. Click "Proceed to Checkout" to pay and complete your membership purchase.

Tip - You can edit or remove items using the "Edit" or "Remove" options shown next to the Activity description

8) On the "Review Waivers" page, please read the waiver then click the checkbox acknowledging that you have read and agree to the waiver. Click the "Next" button to continue. (You must agree to any waivers to purchase a membership.)

9) On the "Payment Information" page, select the customer who will be paying, enter your credit card information, then click the "Pay and Finish" button.

Tip - If you choose to, you may save your credit card information for future use by clicking the "Save this card" checkbox.

10) When the "Thank You!" page displays, your payment has been accepted and your membership purchase is complete! A receipt will be automatically sent to your email address. You can also choose to view or print your receipt by clicking the "View or Print Receipt" button. Click the "Home" button near the top to return to the Home page.

IMPORTANT - If this is the first time you have purchased an Aquatics membership, you will need to visit one of our aquatics centers to pick up your membership card. You will need to provide a government issued photo ID to receive your membership card.

We look forward to seeing you often!
Q: I'm a Cobb County resident. Why am I being charged a Non-Resident Fee?
A: The system determines residency based on the Residential Address entered on your account. Your address may be entered incorrectly. To verify your Residential Address, after you have logged in, click "My Account", then click "Change Account Address or Personal Information".

Look for the following possible problems:
If there is a suffix such as SW, NE, etc, on your address, please remove it.
If you have an apartment or suite number, be sure it is on the second address line, not the first line.
Make sure your City, State and Zip Code are correct.

If you make any corrections to your address, you will need to login out and close your internet browser before the change will become effective.
If your Residential Address is correct but you are still being charged a non-resident fee, please contact us for assistance.
Q: I've forgotten my password. What should I do?
A: If you have forgotten your password, click the "Sign In" button on the Home page, then click "Forgot your Password".
When prompted, enter the email address you used when you created your account. (Hint: It's your login name.)
Click the "Submit" button and a temporary password will be sent to your email address.
Once you've received the temporary password, login in to your account using that password. (Passwords are case sensitive.)
You will be required to change your password. Follow the instructions to change your password.
Q: Can I view Activities without registering?
A: You can always browse through the Activities without registering. Click View Activities button and look at all the Activities that are offered.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation, please choose another Activity with registration space.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.