• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: Before registering for any activities on our website, you must establish a Customer Account with a Login Name and Password.

This is how you create an online registration account:

1) Click on the Request Account button.

2) Fill out the form for New Account Request completely, including all required fields,(Birth date, Phone number, Email Address, etc.) and click submit. Please submit your request only once.

3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add a spouse or partner name underneath the head of household after it has been established (see next question).

Only those 18 years of age or older may have an account.
Q: How do I add family members to my account?
A: You may add family members in the three following locations:

1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.

2) You may add a family member under My Account, this is done by clicking the link Change Information About Family Members.

3) You may also add family member during the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant box.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you will be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: How do I reserve a campsite?
A: Once your account has been established, reservation for camping is easy:

1) Click the Make Reservations button on the accounts home page.

2) Select the park at which you wish to camp and click on the View Map button.

3) Select the arrival date and the number of nights for the reservation. Type in the number of people staying in the campsite (a maximum of 6 are allowed. Click the Check Availability button.

4) Select one of the campsites available for your desired dates.

5) Type a word or phrase describing your reservation dates. Click the Reserve button.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: How can I view a schedule of my family's upcoming scheduled Reservations?
A: The My Account feature allows you to view a weekly schedule of my family's upcoming reservations.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Choose a Weekly or Monthly Layout. Highlight the family member whose schedule you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Under Available Schedule Details click on Rentals and click on the top arrow button to move Rentals over to the Selected Schedule Details. Click on the View Schedule button. A weekly or monthly schedule will display all of the reservations your family members have processed and allow you to click on the reservation for more information.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior reservations or payments you may click on the List of Prior Transactions link(click on the receipt number to view and print each individual receipt).