• Frequently Asked Questions

Answers to FAQs For Online Registration Customers

Q: I'm Confused! Why am I at this website and not the Boulder Rock Club?
A: We have partnered with Active Network for all our class registrations. They provide a great service and now you can register online!
Q: How do I create my Customer Account?
A: Please check for an existing account first! We may have given you an account if you have signed up for any class after July 15, 2013. Use your email address on file with the Boulder Rock Club. Click on 'Forgotten Password'. Questions? Contact the BRC Front Desk.
Q: You need a waiver!
A: For anyone participating at the Boulder Rock Club, you will need a completed waiver. Anyone under 18 will need a parent or Legal Guardian to sign their waiver. Waivers can be found at www.BoulderRockClub.com and will be emailed for any youth class registration.
Q: BRC's Reservation/Cancellation Policy
A: BRC Reservation/Cancellation Policy
-A 50% deposit is required to reserve a class or event
-Cancellations made more than 30 days before a class or event are eligible for reschedule or refund with no penalty
-Cancellations made within 30 to 10 days before a class or event will forfeit 50% of the deposit
-Reschedule options within 30 to 10 days are subject to availability, and must be rescheduled within 30 days of the original event
-Cancellations made within 7 days of the class or event and ?no shows? are non-refundable and no reschedule option will be available
-No refunds, make ups or credit issued for missed classes within a series
Q: What is a Processing Fee?
A: A Processing Fee is is a small charge associated with online transactions. This fee typical for sales processed via the Internet and is charged by our software provider. The charge is based on the transaction subtotal amount. You can register without this fee by calling or coming by the Boulder Rock Club.
Q: Why should I add my family members?
A: At the BRC, we like to have the child's name on the class registration & roster. We will want the parent's names for billing and contact info.
Q: How many accounts should each family have?
A: We recommend that each family establish a primary account for the parents. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established (see next question).
Q: How do I add family members to my account?
A: You may add family members in the three following locations:

1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.

2) You may add a family member under My Account, this is done by clicking the link Change Information About Family Members.

3) You may also add family member during the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant box.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you will be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: Can I view Classes without registering?
A: You can always browse through the Classes without registering. Click View Classes button and look at all the Classes that are offered.
Q: How do I register for a Class?
A: Once your account has been established, registration for Classes is easy:

1) Click the View Classes button on the registration home page.

2) Select the Class that you would like to enroll into. Clicking the underlined name will show you a detailed Class description.

3) Click the Add to My Cart button if you wish to register for the Class.

4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Classes and add them to your cart.

*Please Note: If more than one family member will be attending the Class, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your Class name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for an Class that is full?
A: Your name will be placed on a waiting list if available for the class. Otherwise the class is full and you need to register for another date. Feel free to call the BRC Front Desk.
Q: How can I view a schedule of my family's upcoming scheduled Classes?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Classes.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).