• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I establish an online account?
A: Before registering for any programs online, you must establish an online registration account. Click on My Account to set up your online account. All accounts are subject to staff approval. You will receive a notification when your account is approved and active.

This is how you create an online registration account:

1) Click on the "My Account" button.

2) Fill out the form for New Account Request completely, including birth date and click submit. Please submit your request only once.

*Please Note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
Q: How do I register online for a program?
A: Once your account has been established, registration for programs and activities is easy:

1) Click the "View/Register for Programs" button on the registration home page.

2) Select the program that you would like to enroll in. Clicking the underlined program name will show you a detailed program description.

3) Click the "Add to My Cart" button if you wish to register for the program.

4) Next, login to your online registration account by entering your email and password. Proceed to checkout by clicking the "Continue" button. From this screen you may remove programs from your cart or view more programs and add them to your cart.

5) Confirm your program name, date and time, enrollee, and price.

6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard and American Express. You may be prompted to verify card information. Follow the steps listed.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: How many accounts should each family have?
A: We recommend that each family establish one account. Create the account in the name of a head of household and then add all family member names to the account after it is established (see next question).
Q: How do I add family members to My Account?
A: You may add additional family members to your account during the enrollment process. This is done by clicking on the link "Add family member/friends" which is located beside the participant box.
Q: Can I view programs without registering?
A: You can always browse through the programs without registering. Click "View/Register for Programs" button and look at all the programs that are offered.
Q: What do I do if I forgot my password?
A: Click on the My Account program, enter your Login name. Then check the "Forgotten Password?". Please enter your email address and you will be sent you password via email. If you continue to have problems accessing your account, please contact our office at 718-622-3300 x10 during normal business hours and a member of our staff will assist you.

*Please DO NOT create another customer account.
Q: What will happen if I try to register for an program that is fully enrolled?
A: Your name will be placed on a waiting list to be contacted in the event that a space in that class opens up or additional classes are added. There are no waiting lists for private lessons. If you do not want to be placed on the waiting list, click the "Remove" button that appears on the screen. If a space opens for the class, you will be contacted immediately by the registration staff. If we are unable to contact you, your space will be given to the next customer on the wait list.
Q: Can I view my transaction history and print out my past receipts online?
A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Click the "My Account" button, login to your account, and select "Get a List of Prior Transactions."
Q: How can I view my family's upcoming schedule?
A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming programs. Click on the "My Account" button, log in, and then click on "Show Your Daily Schedule". Select the family members whose schedules you would like to view and click "Search". A weekly schedule will display all of the programs your family members have been enrolled in and allow you to click on the program for more information.
Q: Do I pay a convenience fee?
A: Yes, there is a small convenience fee typical of any internet sales. The fee is a percentage of the total receipt amount.