Visa or MasterCard Payment: Charges will appear on your credit card statement as "ACT*East Bay Reg Parks" approximately 2 hours after the payment has been processed (while payment is being processed, it may be listed as "ACT#Registration")

Returned Check Fee: A $25.00 fee will be imposed for all returned checks.

Cancellation Policy: We reserve the right to cancel or postpone any program or activity due to inclement weather or low enrollment. If we must cancel, we will notify you and issue refunds for any fees paid.

Refund Policy: For a full refund, at least five business days advance notice is necessary. Failure to notify the Reservations Office at least five business days in advance of your cancellation will result in forfeiture of the program fees. The Reservations Office is open Monday through Friday. The last day to cancel for a Saturday or Sunday program is the prior Monday. If the original payment was via Visa or MasterCard, the refund will be issued to the original card within 3 days. For all other forms of payment, refunds will be issued by check within 4-6 weeks.

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