• Frequently Asked Questions



Answers to FAQs For Online Registration Customers

Q: How do I create my Customer Account?
A: Families wishing to create a new household account to register online, will first need to setup a profile by visiting one of our facilities during normal hours of operation.

Families must bring proof of residency for all family members.

Stop by any one of these facilities to set up a new account:
Administration Center
Olympic Indoor Swim Center
Camelot Community Center
Pioneer Community Center
Heritage Tennis Club
Forest View Racquet & Tennis Club

The following forms of identification will be accepted to prove residency:

1.Adults can bring a driver?s license or state ID with current address. If you don?t have a license or ID, please bring two of the following: utility bill (no older than 60 days) with name & mailing address listed, voter registration card or a vehicle registration card.

2.Children will need to show a current report card, school picture ID, birth certificate, parent insurance card listing dependents, or other form of ID a parent may have that proves the children reside at that address.

Thank you for understanding. We hope to see you playing every day this fall!

Please call 847-577-3000 with any questions.
Q: How many accounts should each family have?
A: We recommend that each family establish one account with login credentials.
Q: How do I add family members to my account?
A: Family members must be added to your account in-person. Proof of residency for each family members added to your account will be required.
Q: What should I do if I forget my password?
A: When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you used to create your account. After providing your email address, you will be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.

*Please DO NOT create another Customer Account.
Q: What is the "Wish List" option?
A: The Wish List allows you to make a list of activities that you would like to register for in the future. The Wish List option is only available when the class has not yet opened for online registration. The Wish List DOES NOT hold a spot for you in the class or give you priority registration for the activity when it becomes open for registration. You will need to log in at a later date when the class opens for registration to enroll in the class.
Q: Can I view Activities without registering?
A: You can always browse through the Activities without registering. Click View Activities button and look at all the Activities that are offered.
Q: How do I register for an Activity?
A: Once your account has been established, registration for Activities is easy:

1) Click the View Activities button on the registration home page.

2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.

3) Click the Add to My Cart button if you wish to register for the Activity.

4) Next, sign in to your online registration account by entering your Login Name and Password. Your Login Name is your email address linked to your account. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.

*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your Activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, and Discover.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Q: What will happen if I try to register for an Activity that is full?
A: Your name will be placed on a waiting list. You will be contacted in the event that a space opens for that Activity or additional Activities are added. If we are unable to contact you, your space will be given to the next customer on the waiting list.

If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen.

*Please Note: Placement on a waiting list does not guarantee a spot in the Activity. It is recommended for guaranteed participation, please choose another Activity with registration space.
Q: How can I view a schedule of my family's upcoming scheduled Activities?
A: The My Account feature allows you to view a weekly schedule of your family's upcoming Activities.

Sign into your account and click on the My Account link. Then click on the Show Your Daily Schedule link. Highlight the family members whose schedules you would like to view and click on the top arrow button and move each family member over to the Selected Family Members column. Click on Search to proceed. A weekly schedule will display all of the activities your family members have been enrolled in and allow you to click on the activity for more information.
Q: Can I view my transaction history and print out my past receipts?
A: You can view your transaction history and print your receipts once your Customer Account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transactions, you may click on the Get a List of Prior Transactions link.

To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).