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Thank you for your continued patronage.

***PLEASE NOTE REFUND POLICY***

A refund will only be granted through the last day of registration for an activity or two weeks before program is due to begin (or when an activity has been canceled). After that day, NO REFUNDS will be granted. All refunds are subject to the approval of the program's director. If the program is canceled, you will be notified and issued a credit immediately. Please note that processing and convenience fees for transactions conducted over the Internet cannot be refunded, even in the event a program is canceled.

In the event a refund is granted, there will be a $10.00 administrative fee deducted from the refund, or 10% of the costs if the amount paid is equal to or less than $10.00. Please allow 2-4 weeks to process your refund check, or 2-3 business days if you paid by credit card. An original receipt must accompany a request form.

PLEASE NOTE: Active.Net charges a non-refundable convenience/processing fee for transactions conducted over the Internet. The City of Redlands is not responsible for any convenience/processing fees charged during this transaction, even if the program, event, or activity has been canceled.

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